What are the responsibilities and job description for the Hospitality & Spa Intern - Spring 2027 position at L'Occitane En Provence?
Born of a simple gesture in 1976, L’Occitane en Provence reveals the living power of flora, where the light of the sun meets the richness of the earth. With advanced expertise, we turn these natural treasures into sensorial, efficient experiences, as sustainable as possible and profoundly inspired by Haute Provencal nature. Our culture is built through everyday moments, how we behave, make decisions and show up for each other. With Trust as our foundation, Curiosity as our compass, Excellence as our standard, we create lasting Impact for the people around us and our planet.
Job Summary
The Hospitality & Spa Intern will support the North America Hospitality team in driving growth, improving operational efficiency, and enhancing client engagement across hospitality and corporate gifting channels. This role offers a hands-on opportunity to gain exposure to sales operations, client management, CRM tools, and strategic business analysis within a fast-paced, luxury brand environment.
This position requires a high level of organization, analytical accuracy, communication skills, and a collaborative spirit.
Job Responsibilities
- Manage and monitor the Corporate Gifting inbox, ensuring timely and professional responses to all inquiries
- Qualify incoming leads and route opportunities to the appropriate team members
- Maintain accurate tracking and follow-up of all sampling requests and inquiries
- Assist the sales team with client follow-ups, prospecting activities, and pipeline support
- Coordinate and support the execution of sampling programs and requests
- Support the planning and execution of trade shows, events, and marketing activations
- Maintain and update customer databases and account information to ensure data accuracy
- Ensure all activities (leads, samples, follow-ups) are properly logged and tracked in CRM
- Support ongoing improvements in CRM usage, reporting, and data quality
- Assist in developing and implementing tools, processes, and best practices to improve team efficiency
- Support the team in kit development, coordination, and follow-up with clients
Key Performance Indicators (KPIs)
- Timely and accurate management of Corporate Gifting inbox
- Lead response time and conversion support
- Sampling Tracking Accuracy
- Accuracy and consistency in CRM updates
- Contribution to reporting and process improvements
- Support in generating new business opportunities
- Post-Event Follow-Up Support (Trade shows)
Requirements
Education
- Working towards a Bachelor’s/Master’s degree or a recent graduate
Experience & Skills
- Prior internship experience
- Proactive and self-starter
- Strong attention to detail
- Customer-focused mindset
- Problem-solving and solution-oriented
- Team player with strong interpersonal skills
- Proficient in Excel & Power point
What We Offer
- Comprehensive benefits package
- Annual discretionary corporate incentive bonus
- Competitive paid parental leave
- Generous employee discount to use on all your favorite L'Occitane en Provence product
All Applicants:
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