As a Patient Coordinator, you’re the heart of the patient experience! You’ll be the friendly face and reassuring voice that welcomes patients into our practice, setting the tone for a positive and professional visit. This role is all about creating seamless check-in and check-out experiences while managing a variety of key administrative and clerical tasks that keep our office running smoothly. Your role isn’t just about handling logistics; it’s about building trust and a sense of comfort for each patient, from their first hello to their final farewell.

Working closely with both clinical and administrative teams, you’ll play a central role in supporting our collaborative environment. As the go-to person for patient questions and needs, you’ll help ensure every visit feels effortless, every detail is managed with precision, and every patient leaves feeling cared for and informed. This role is ideal for someone who loves creating positive experiences, excels at multitasking, and is excited to be part of a dedicated team focused on delivering exceptional care!

Supervisory Responsibilities

Patient Coordinators work closely with both the Patient Services Manager for administrative needs and the Clinical Manager for operational support. This role does not include supervisory responsibilities.

Essential Functions

Our Patient Coordinators excel in delivering outstanding patient service and bring an enthusiastic, detail-oriented approach to each of their duties:

• Engage Patients and Colleagues: Provide friendly, high-quality service to patients, coworkers, and vendors alike.
• Patient Information Management: Collect and update demographic and registration information accurately in our system.
• Practice Management: Utilize our practice management software to manage patient records and appointments seamlessly.
• Resource and Educator: Act as a knowledgeable resource, answering questions on authorizations, insurance, and facility locations, or promptly consulting with staff to provide timely information.
• Billing Support: Serve as a cashier for clinic and optical charges, ensuring payment collection at time of visit.
• Insurance and Eligibility Checks: Verify patient insurance details and eligibility for a smooth check-in process.
• Appointment Scheduling: Arrange follow-up appointments and consultations, coordinating with specialists as needed for check-out patients.
• Office Opening and Closing: Manage opening duties, coordinate with team members as needed, and ensure a smooth and accurate closing process, including balancing the cash drawer.
• Banking and Deposits: Oversee daily deposits and coordinate banking needs.
• Cross-Location Support: Step in to assist at other locations as needed, bringing support and consistency across our practices.

Join us in creating an exceptional patient experience and be part of a dedicated team committed to quality care!

Core Competencies

At L.O. Eye Care, we believe that every team member embodies our core values, creating an environment where excellence thrives. Regardless of position or status, every employee is expected to showcase these key competencies:

• Communication: Express yourself with clarity and confidence, both in person and through written communication.
• Conscientiousness: Take pride in doing the right thing, with a strong sense of responsibility and awareness of your actions and intentions.
• Teamwork: Be a true collaborator, building positive relationships, resolving conflicts, and working together to achieve shared goals.
• Adaptability: Thrive in a fast-paced, ever-changing environment by staying open to new ideas, tackling challenges head-on, and adjusting to meet evolving needs.
• Trustworthiness: Earn and maintain the trust of your colleagues and patients by consistently demonstrating integrity, reliability, and authenticity.
• Patient Confidentiality: Safeguard patient privacy with the utmost care, holding yourself and others to the highest ethical standards.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Work Environment

• Public/Patient environment with typical public and patient exposure and scenarios.

Physical demands/potential hazards

• Required to maintain a physical condition consistent with bending, lifting, stacking, and rotating daily for prolonged periods. Required to lift and move items 50 pounds and/or unusually shaped equipment.
• Must be able to walk, stand, and move around for the majority of the day; may be required to lift equipment up to 50 pounds and assist patients with physical mobility.

Travel Required

• 0-25%

Education and experience

Educational requirements that are job-related and consistent with business necessity

• High School Diploma or G.E.D required

Leadership and management experience

Leadership requirements that are job-related and consistent with business necessity

• N/A

Additional Eligibility Requirements

• Previous Ophthalmology or medical office experience desired

Work authorization/security clearance requirements

Must be authorized to work in the US

EEO Statement

It is the policy of L.O. Eye Care and its affiliates to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law. This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay or other forms of compensation, selection for training, the use of all facilities, and participation in all company-sponsored employee activities. Provisions in applicable laws providing for bona fide occupational qualifications, business necessity or age limitations will be adhered to by the company where appropriate if applicable.

Education and experience

Educational requirements that are job-related and consistent with business necessity

• High School Diploma or G.E.D. required.

Leadership and management experience

Leadership requirements that are job-related and consistent with business necessity

• N/A

Additional eligibility requirements

• Previous Ophthalmology or medical office experience desired.

Work authorization/security clearance requirements

Must be authorized to work in the US

EEO Statement

It is the policy of L.O. Eye Care and its affiliates to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law. This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay or other forms of compensation, selection for training, the use of all facilities, and participation in all company-sponsored employee activities. Provisions in applicable laws providing for bona fide occupational qualifications, business necessity or age limitations will be adhered to by the company where appropriate if applicable.