Entry-Level Logistics Support Coordinator

TITLE: Logistics Support Coordinator

REPORTS TO: Senior Account Manager

LOCATION: Raleigh, NC

FLSA STATUS: Non-Exempt

SUMMARY: The Logistics Support Coordinator provides daily admin and operational support to the Senior Account Manager at L&M Transportation Services. This role is responsible for managing customer communications, tracking and monitoring shipments, maintaining accurate records, and coordinating activities between carriers, customers, and internal team members. The coordinator plays a vital role in ensuring efficient logistics execution and delivering reliable, on-time service, while supporting broader account management efforts.

RESPONSIBILITIES: 

• Act as a liaison between the Senior Account Manager and external partners (carriers/customers), providing timely updates, resolving issues, and ensuring high levels of service and satisfaction
• Coordinate logistics for each load, including scheduling, dispatching, and real-time tracking
• Ensure drivers receive accurate instructions and are properly set up in tracking prior to loading
• Build and maintain strong relationships with carriers and customers to ensure reliable communication and service
• Confirm and maintain accurate data in the MercuryGate Transportation Management System (TMS), collaborating with the Virtual Assistant (VA) to ensure data integrity and timely updates
• Obtain and file Proof of Delivery (POD) documents and report any issues promptly to the Senior Account Manager
• Handle rate confirmations, issue Comcheks, and manage all necessary documentation
• Monitor weather and road conditions and proactively communicate potential delays
• Provide consistent updates to customers and carriers, including after-hours and weekend support notes
• Answer the team’s incoming calls, resolving or escalating issues as needed
• Attend and participate in team meetings to support communication and operational alignment

KNOWLEDGE/SKILLS/ABILITIES:

• Ability to communicate effectively and foster strong working relationships across teams and with external partners
• Highly organized with strong attention to detail
• Ability to thrive both independently and in collaborative settings
• Demonstrate a proactive, solutions-oriented mindset in a fast-paced environment
• Support continuous improvement by identifying process inefficiencies and suggesting improvements

EDUCATION/EXPERIENCE:

• High school diploma / GED required
• Bachelor’s degree in Business, Supply Chain, Logistics, or a related field preferred
• 2 years of customer service experience required
• 1 years of experience in refrigerated freight, logistics, or a transportation-related field highly preferred
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Bilingual in English and Spanish is a plus, but not required

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Fast-paced officed environment
• Occasional exposure to outdoor conditions
• The noise level in the work environment is usually moderate (e.g., business office with computers, printers, and light foot traffic)

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• The employee may occasionally need to lift and / or move up to 10 pounds 
• Specific vision abilities required by this job include close vision and ability to adjust focus
• While performing the duties of this job, the employee regularly sits; uses hands to finger, and talks or hears
• The employee may frequently reach with hands and arms
• The employee may stand and walk occasionally

CORE COMPETENCIES AND BEHAVIORS

Team Oriented 

• Works cooperatively and collaboratively with others 
• Is open, not defensive and easy to approach
• Earns the confidence, trust and respect of others 

Communication 

• Communicates in an open and honest way
• Builds consensus - solicits input and discusses options with people affected before making decision
• Keeps others informed, communicates expectations and shares information
• Listens actively and understands others views and needs

Values Driven 

• Supports, promotes and models the values of L&M (Service, Integrity, and Relationships)
• Balances entrepreneurial spirit with the needs of others and the vision of the Company
• Shows a strong work ethic and commitment to L&M

Customer Focus 

• Treats customers as business partners
• Listens actively to external and internal customers / carriers
• Constantly looks for better ways to service customers / carriers