Sales & Operations Manager

TITLE: Sales & Operations Manager 

REPORTS TO: General Manager 

LOCATION: Raleigh, NC 

SUMMARY: While overseeing sales, shipping, quality assurance, and the optimization of the repacking line, the Warehouse Sales & Operations Manager plays a pivotal role in ensuring the smooth and efficient functioning of warehouse processes and operational effectiveness. 

RESPONSIBILITIES: 

• Drive sales for value-added produce and sales through the warehouse 
• Planning, directing, and maintaining efficient pack/repack operations, implementing process improvements where necessary 
• Overseeing the pack/repack business to increase efficiency and maximize utilization of people and equipment 
• Develop a sales plan with emphasis on retail, wholesale and food service business and then execute the plan 
• Collaborating with the LMCO sales teams 
• Budgeting / efficient management of expenses 
• Overseeing the warehouse team – included but not limited to warehouse supervisors, transportation, sales, and quality control

KNOWLEDGE / SKILLS / ABILITIES: 

• Fluent in English and Spanish preferred - not required 
• Strong, positive communication skills 
• Knowledgeable and current in customer standards and regulations 
• Detail-oriented initiative-taker 
• Extensive product knowledge 
• Personal transportation, insurance, and valid Driver’s License required 
• Valid Commercial Driver’s License preferred 
• Good knowledge of MS Office, especially Excel

EDUCATION / EXPERIENCE: 

• High school diploma preferred but not required, or 
• An equivalent combination of education and experience considered

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is often exposed to outdoor weather conditions
• The noise level in the work environment is usually moderate but could be loud if outdoors

Core Competencies and Behaviors 

Collaborative 

• Works cooperatively and collaboratively with others 
• Is open, not defensive, and easy to approach 
• Earning confidence, trust, and respect of others

Communication 

• Communicates in an open and honest way 
• Builds consensus – solicits input and discusses options with people affected before making decision 
• Keeps others informed, communicates expectations and shares information 
• Listens actively and understands others’ views and needs

Values Driven 

• Supports, promotes, and models the values of L&M (Service, Integrity, and Relationships) 
• Balances enterprising spirit with the needs of others and the vision of the company 
• Shows a strong work ethic and commitment to L&M

Customer Focus 

• Treats customers as business partners 
• Listens actively to external and internal customers 
• Constantly looking for better ways to service customers 

SUCCESS FACTORS 

Broad Themes

• Develop team to provide the best value to customers while maximizing the return of our farms and growers 
• Maximize the profitability of the market facility 
  • Drive sales through the market to provide a positive earning potential 
  • Manage the overall production of the facility as efficiently as possible 
  • Sales team to assist in developing opportunities through the Raleigh Market 
• Limit the number of aged products and eliminate dumped products 
• Communicate with Raleigh EV - finding out what is available for sale through the market and taking advantage of market opportunities 
• Help Eastern Veg by providing a sales plan that is customer specific and allows for growth of all products

Key Actions & Deliverables

3 Months 

• Develop key customer lists and make visits/calls 
• Confirm or buy to retain adequate supplies to sell local customers – currently bells, cukes, squash, eggs – expand as needed 
• Help put together efficient team at the market – including shipping, driver, QA, and overall market manager

6 Months 

• A measurable increase in sales/units/GP for profitability 
• Developed and expanding value added business 
• Collaborating with the sales team to develop plans

9 to 12 Months 

• Help develop Operating Plan 
• Continue to expand value add and wholesale business 
• Utilize or maximize the usage of trucks in the local area between warehouses

In one year, we have been successful if: 

• Hired and developed an effective team 
• Are safety and Food Safe Compliant 
• Increased sales and profitability 
• Developed and hit operation plan targets