What are the responsibilities and job description for the Night & Weekends Operations Specialist position at L & M Companies Inc?
This position will transition to a hybrid schedule once training is 100% completed. Training is conducted in-office Monday–Friday from 8:00 a.m. to 5:00 p.m., with the transition to hybrid work determined at the manager’s discretion.
TITLE: Weekends & Nights Operations Specialist
REPORTS TO: Department Director
FLSA STATUS: Non-Exempt
LOCATION: Raleigh, NC
SUMMARY: As an Operations Specialist, you will play a critical role in our carrier capacity operations. You will ensure all carrier activities are executed effectively and incompliance with our systems, SOPs, KPIs, and procedures to support our goal of being the first choice in every market we serve.
RESPONSIBILITIES:
- Develop and maintain strong relationships with dry freight carriers
- Negotiate competitive rates with carriers to secure cost-effective freight solutions
- Monitor and manage carrier capacity to ensure on-time service
- Quickly address and resolve any carrier performance or shipment issues
- Collaborate with internal sales and operations teams to align carrier solutions with shipment requirements
- Stay current on industry trends, market rates, and capacity shifts
- Utilize MercuryGate TMS for daily operations and carrier management
KNOWLEDGE / SKILLS / ABILITIES:
- Strong communication, negotiation, and problem-solving skills
- Highly organized with strong attention to detail
- Ability to analyze market trends and develop capacity strategies
- Skilled in carrier acquisition, relationship building, and rate negotiation
- Experienced in load booking, crisis management, and shipment recovery
- Able to work independently and collaboratively
EDUCATION / EXPERIENCE:
- High school diploma / GED required
- Bachelor’s degree in Business, Supply Chain, Logistics, or a related field preferred
- 2 years of experience in logistics or a transportation-related field preferred
- Proficiency in Microsoft Office Suite (Excel and PowerPoint)
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- In Office: Fast-paced officed environment
- In Office: The noise level in the work environment is usually moderate (e.g., business office with computers, printers, and light foot traffic)
- From Home: Reliable high-speed internet suitable for using our Transportation Management System (TMS), video calls, and daily communication. Consistent cellular service to ensure clear and dependable phone communication.
- From Home: A professional home office setup in a dedicated, distraction-free workspace, equipped with a computer or laptop, headset, and any tools needed to perform daily responsibilities.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The employee may occasionally need to lift and / or move up to 10 pounds
- Specific vision abilities required by this job include close vision and ability to adjust focus
- While performing the duties of this job, the employee regularly sits; uses hands to finger, and talks or hears
- The employee may frequently reach with hands and arms
- The employee may stand and walk occasionally