What are the responsibilities and job description for the Counter/Inside Sales Associate position at L. Fishman & Son, Inc.?
Fishman Flooring Solutions, an industry leader and a Top Workplace for seven consecutive years, is looking for the next great addition to our Charlotte, NC team! As a Counter/Inside Sales Associate, you'll have the opportunity to make a meaningful impact with a growing, stable, and 100% employee-owned company. In this role, you'll help deliver an outstanding customer experience while supporting daily branch operations with a strong focus on safety, efficiency, and exceptional customer service.
Why Fishman Flooring Solutions?
- Employee-Owned: Be part of a company where you have a stake in success.
- Competitive Benefits Package: Including health, dental, and vision insurance; paid vacation, holidays, and sick days; profit-sharing bonus plan; retirement/401k; and Employee Stock Ownership Plan.
- Stability and Growth: Join a company with a rich history and a bright future.
- Professional Development: We support continuous learning and offer opportunities for certifications and training.
- Collaborative Culture: Work in a team that values innovation, communication, and mutual support.
- Impactful Work: Your contributions will directly influence revenue growth and customer satisfaction.
About Our Team
At Fishman Flooring Solutions, we emphasize clear communication, continuous learning, and strong team support to ensure both individual and organizational success. We foster a supportive and respectful environment where teamwork and accountability are key values, and we are committed to maintaining a productive and collaborative work environment that values work-life balance and employee well-being.
The ideal candidate will possess:
• the ability to provide assistance to walk-in and telephone customers with sales and product questions
• one to three (1-3) years of customer service or inside sales experience
• basic computer/order entry skills
• experience in the flooring industry is a plus
• ability to maintain a clean and organized environment
• ability to lift up to 80 lbs. on a regular basis
Key Responsibilities
• Receive and enter orders, resolve challenges, track orders and shipments, process returns
• Provide assistance to walk-in and telephone customers with sales and product questions
• Basic cash handling
• Maintain cleanliness and organization of showroom areas
• Assist with inventory counts and cycle audits
• Follow safety procedures and report any hazards or incidents
• Communicate effectively with team members and supervisors
Bi-lingual candidates encouraged to apply! Apply today to be considered for this exciting opportunity to grow your career with Fishman Flooring Solutions!