Surety Bond Account Manager

About Us

Since 1911, L. Calvin Jones, a partner of Duncan Financial Group, has operated as an independent insurance agency serving individuals and businesses of Ohio and Western Pennsylvania, extending solutions across the continental United States. Smarter insurance, whether you’re wanting business insurance, personal insurance, or surety bonds, start with experts who think a little differently. L. Calvin Jones understands your industry and what business insurance and personal insurance best suits your needs. With over a century of experience, our team of experts provide business, personal, employee benefits and surety bonds insurance solutions with a keen focus on the construction, commercial real estate, habitation, and hospitality industries.

Surety Bond Account Manager

Position Summary:

The primary function of this role is to support the bond issuance process from initial client notification through execution. This position requires detailed knowledge of internal systems and protocols, familiarity with surety companies and underwriting practices, and a general understanding of the commercial and contract surety industry. The role is essential in ensuring timely and accurate service to clients and underwriters while maintaining documentation and compliance.

Responsibilities:

• Fully understand internal protocols for the bond issuance process from initial client notification through completion.
• Accurately follow notation and data entry procedures in both Bond Wizard and ImageRight.
• Execute requested bonds and prepare supporting materials as needed.
• Maintain up-to-date knowledge of all surety companies, their underwriters, books of business, operating territories, capacity, and underwriting appetites.
• Review and update internal client information stored on the shared bond drive, including awareness of each client’s credit program limits.
• Demonstrate a foundational understanding of the commercial and contract surety industry.
• Understand how surety underwriters evaluate corporate financial statements.
• Identify required documentation to maintain a complete contract surety file.
• Read and interpret contractor work-on-hand project schedules.
• Provide weekly status reports summarizing key activities, accomplishments, and completed tasks.
• Perform other duties as assigned.

Qualifications:

• Prior experience in bond processing, surety operations, or insurance operations preferred.
• On-the-job training and mentorship will supplement formal experience.
• Coursework or pursuit of professional designations such as AFSB (Associate in Fidelity and Surety Bonding) is encouraged.
• Familiarity with surety bond terminology, processes, and industry practices.
• Proficiency with Bond Wizard, ImageRight, Applied Epic and shared drive file management.
• Excellent written and verbal communication skills.
• Strong organizational skills and the ability to manage time effectively.
• Proactive mindset with a willingness to learn through hands-on training, collaboration with industry underwriters, and self-directed study.
• Employment is contingent upon successful completion of a criminal background check, as permitted by law

Hours: Monday – Friday, 8:30am to 5:00pm (Hybrid Work Schedule)

Office Location: 3744 Starrs Centre Drive, Canfield, OH 44406

Benefits:

• Competitive Compensation
• Health Insurance Plans (PPO, HSA, Copay Options)
• Dental Insurance
• Vision Insurance
• Company Paid Disability Insurance
• Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance
• 401(k) with Safe Harbor Match
• Paid Time Off
• Paid Holidays

No Solicitation Notification to Agencies: Please note that Keystone Agency Partners and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone Agency Partners will not consider or approve payment to any third parties for hires made.