What are the responsibilities and job description for the Network Engineer position at L Brands?
At Bath & Body Works, we believe everybody deserves to feel good. When you join us, you're part of more than an iconic fragrance and personal care brand - you become part of Gingham Nation, where people are at the center of everything we do.
We believe great associate experiences create great consumer experiences. When our associates feel supported, inspired and empowered, consumers feel it. Whether you're starting your career or building your next chapter, we invest in your growth so you can learn, lead and help create feel good moments every day.
The Network Engineer supports enterprise and store network technologies across Bath & Body Works’ retail environment, owning day-to-day operations and driving incident resolution through root-cause analysis. This role supports network changes and store initiatives in partnership with vendors and multi-functional teams, and assists Senior Engineers and Tech Leads on projects while contributing to documentation and standards.
Responsibilities:
Operational Support & Incident Management
- Provide 2nd-level support for store and enterprise network incidents; troubleshoot, perform root-cause analysis, and drive issues to resolution.
- Monitor network health, triage alerts, tune thresholds, and use trends/logs/packet captures to improve detection and reduce repeat incidents.
- Own tickets and requests end-to-end (prioritization, stakeholder updates, and coordinated escalation to senior engineers/vendors) to meet SLAs.
- Participate in on-call rotation (2 weeks on 5 weeks off, 24x7 coverage).
Project & Implementation Support
- Implement and support LAN/WAN/Wi‑Fi for new store openings, remodels, and upgrades, including change planning, validation, and post-cutover support.
- Support site readiness and provisioning activities (broadband/circuits, IP assignments, SIM activations) with vendors and general contractors.
- Maintain network documentation and monitoring (inventory/onboarding, standards, and operational procedures) using tools such as SolarWinds and ServiceNow.
Request Management
- Fulfill network requests (monitoring setup, configuration changes, and standard implementations) and meet SLA targets.
Vendor Coordination
- Manage vendor/carrier tickets and circuit installs, driving troubleshooting, escalation, and resolution while tracking performance.
Continuous Improvement & Learning
- Participate in team/vendor meetings and drive continuous improvement through process refinement and automation.
- Mentor and support junior team members; share knowledge through documentation, walkthroughs, and peer reviews.
Qualifications
- 3–5 years of related experience in network operations, implementation, or IT infrastructure support.
- Cisco CCNA certification preferred; equivalent vendor certifications or demonstrated proficiency considered.
- Solid understanding of WAN/LAN technologies, routing/switching fundamentals, and wireless networking; able to solve using logs, packet captures, and monitoring tools.
- Experience with network monitoring/ITSM and documentation tools (e.g., SolarWinds, ServiceNow, Visio, MS Office).
- Solid communication, organization, and problem-solving skills; able to work independently and within a team while managing competing priorities.
Education:
- Bachelor’s degree in Computer Science, Networking, or related field; or equivalent combination or relevant education and experience.
Core Competencies
- Drives Results
- Action Oriented
- Collaborates
- Decision Making
Nimble Learning
Benefits
Feeling good starts with you. We invest in benefits that support your well-being, growth and future, helping you thrive as a creator of feel good — every day. Benefits for eligible associates include:
Robust medical, dental, vision and pharmacy coverage. Plus, access to our onsite wellness center and pharmacy located at the Columbus, OH home office.
No-cost mental health and well-being support through our Employee Assistance Program (EAP).
401k with company match and Associate Stock Purchase program with discount.
Opportunity for paid time off, paid parental leave and access to family building benefits.
Home, auto and pet insurance and a company-provided Care.com subscription.
Tuition reimbursement and scholarship opportunities for post-secondary education.
Enjoy complimentary products and a 40% merchandise discount so you can experience and share the brand you love.
Visit bbwbenefits.com for more details.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: Los Angeles Fair Chance In Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance.
We are an equal opportunity employer. We do not make employment decisions based on an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment. We only hire individuals authorized for employment in the United States. Application window will close when all vacancy/vacancies are filled.