What are the responsibilities and job description for the Security Officer position at L' Auberge Baton Rouge Casino Hotel?
Introduction
...Overview
We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.
Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.
Responsibilities
- Warn persons of rule infractions or violations, and apprehend or evict violators from premises, using force when necessary,
- Assist sick or injured patrons and employees.
- Assist Games and Slots department in removing drop boxes.
- Report unsafe or hazardous conditions.
- Assist patrons and employees on directions and proper procedures.
- Check identification to ensure guests are over the age of 21.
- Perform fills, credits, exchanges and marker transfers procedures for departments as needed.
- Drive company vehicles to transport individuals to specified locations or to patrol company property.
- Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
- Write accident/incident reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
- Obtains witness statements when necessary.
- Answer alarms and investigate disturbances.
- Circulate among visitors, patrons, or employees to preserve order and protect property.
- Monitor surveillance equipment and alarms.
- Security Officers will respond to all emergencies on property and be able to if the need arises to evacuate patrons and employees.
- Security Officers will participate in drills consisting of all emergencies each quarter.
- Must be able to physically stand for an 8 hour shift.
- Resolve guest complaints and ensures that all areas of guest service are adhered to.
- Respond to and handle all occupational injury reports and all incident reports report including vehicle incident reports on property assuring that L’Auberge Casino and Hotel maintains its procedures and liability issues.
- Security Officers will respond to all emergencies on property.
- Officers will be trained and become proficient in how to respond to all emergencies including evacuation if the need arises.
- Officers will attend quarterly drills covering all of the above noted emergencies.
Requirements
- Must be at least 21 years of age
- Must be able to obtain and maintain an active Louisiana gaming license
- Must obtain and maintain a current State Responsible Vendor Permit
- Ability to work under pressure by maintaining composure when exposed to stress.
- Excellent writing skills
- Knowledgeable in Microsoft Word These skills are typically acquired through a high school education or equivalent and two years customer service experience or through closely related experience, or an equivalent combination of training, education and experience which demonstrates the ability to perform the duties of the position.