Retail Store Manager

Company Description

Founded in 2008, L’AGENCE is a lifestyle brand that blends the effortless elegance of Southern California with Parisian refinement. Initially focusing on ready-to-wear and denim, the brand has expanded to include footwear, swimwear, belts, and hats, creating a versatile wardrobe for diverse occasions. L’AGENCE is globally represented in over 450 specialty stores and major retailers such as Saks Fifth Avenue, Bergdorf Goodman, and Harrods. With headquarters in Los Angeles and showrooms in New York City, Paris, and Seoul, L’AGENCE continues its commitment to providing timeless, sophisticated fashion.

Compensation: $100,000-$120,000

Location: Dallas, TX

Job summary:

The Store Manager/Market Manager will lead the launch and ongoing success of our Dallas, TX boutique. This role is ideal for a strong retail leader who thrives in a remote market environment and brings a deep understanding of the local landscape. As the leader of this location, the Store Manager will act as both a strategic business driver and brand ambassador. Responsible for building the business from the ground up, cultivating a loyal client base, and establishing L’AGENCE within the Dallas market. Operating with a high level of autonomy, this individual will partner closely with corporate teams while serving as the primary representative of the brand in the region.

Why Join L’AGENCE

This is a unique opportunity to launch and shape a key market for L’AGENCE. As a Store Manager of Dallas, you will play a foundational role in building brand presence, developing a high-performing team, and driving meaningful business growth with the support of a global luxury brand.

Key Responsibilities:

Leadership & Business Ownership

• Serve as the primary leader and decision-maker for the Dallas market, operating with an entrepreneurial mindset.
• Act as a brand ambassador, representing L’AGENCE within the local community and broader market.
• Drive financial performance by analyzing retail KPIs and executing strategic action plans to achieve and exceed goals.
• Oversee all aspects of store operations, including staffing, scheduling, visual merchandising, client service, and back-of-house processes.
• Partner cross-functionally with HQ teams (Operations, Visual, CRM, HR, Merchandising, Retail Training) to ensure alignment while independently driving the business forward.
• Build and maintain a strong, positive, and performance-driven team culture.

Client Development & Experience

• Lead all client acquisition and retention efforts, building a highly engaged and loyal client base from the ground up.
• Deliver and uphold an elevated, personalized client experience across all touchpoints (in-store, virtual, and events).
• Resolve client concerns with professionalism and a solution-oriented approach.
• Oversee client consignment processes, ensuring efficiency, strong performance, and timely execution.

Marketing & Local Market Expertise

• Leverage deep knowledge of the Dallas market to identify opportunities for brand growth and visibility.
• Build and maintain a strong network of local tastemakers, stylists, influencers, and business partners.
• Plan and execute in-store events and activations in partnership with HQ to drive traffic, engagement, and sales.
• Act as the face of L’AGENCE in the market, strengthening brand awareness and community presence.

Team Management & Development

• Lead, coach, and develop store teams to achieve performance goals and long-term career growth within the organization.
• Attract, hire, and retain top-tier retail talent.
• Manage and resolve workplace conflict in a professional and effective manner.
• Conduct and lead store meetings as required by business needs.
• Ensure compliance with all company policies, procedures, and applicable legal/safety regulations.
• Continuously motivate and upskill teams through ongoing coaching and training.

Operations & Inventory Management

• Oversee accuracy of all inventory processes, including cycle counts, reconciliations, and adjustments in alignment with company standards.
• Ensure timely execution of merchandise receipts, transfers, and inventory movement.
• Protect company assets including cash handling, inventory, and operational expenses.
• Support additional operational projects as needed based on business priorities.

Experience & Skills

• Minimum 5 years of retail management experience in a leadership role.
•  Experience in women’s apparel retail preferred, ideally within Contemporary or Luxury fashion.
• Strong understanding of retail KPIs and ability to translate data into actionable strategies.
• Proven ability to create, manage, and execute against deadlines in a fast-paced environment.
• Exceptional leadership, communication, and interpersonal skills.
• Strong organizational skills with attention to detail and operational excellence.
• Proficient in Microsoft Office 365 Suite and POS systems.
•  Technologically fluent across PC and iOS devices.
• Must embody and represent the L’AGENCE brand, including adherence to dress code standards.
• Ability to travel approximately 10% as needed.

Physical Requirements

• Must be able to stand for long periods of time.
• Must be able to reach overhead.
• Must be able to pick up 30-40 lbs.
• Must be able to climb a ladder or step stool.