Quality Assurance Analyst

L.A. Insurance is one of the largest independent insurance brokerages. We compare rates and coverage options from multiple insurers, giving our customers a complete picture of options, prices, and available coverage plans.

We are understanding, helpful, patient, and personal. Our customers’ confidence and peace of mind always come first. We reward hard work, promote from within and offer excellent training and career development for our employees.

We offer competitive pay and generous benefits, including paid time off, paid holidays, health insurance options and retirement participation.

The QA Analyst conducts policy audits and overall support to the Operations team.

Key Responsibilities

• Receives daily listing of errors, reviews, and checks each policy to determined that the correct documents are on the Policy One software.
• Conduct policy audits which entail review of new business policies and proofing for errors.
• Reviews applications to determine which PIP/deductibles were selected in various programs.
• Once the audit is complete, the QA Analyst contacts the Agent explaining the error made and the correction needed.
• Receives listings of errors from Zone Managers to audit.
• Tracks PIP and premium changes for policies that are written incorrectly with Microsoft Excel. These errors can be repetitive and are to be given to Chief Operating Officer and Agent Support on a weekly basis.
• Support and ensure that all tasks assigned are performed in a timely manner.
• Answers incoming calls and uses security system to greet visitors while verifying that the visitor has an appointment with a staff member.
• Additional administrative duties as needed.
• Key Requirements
• Excellent communication and customer service skills.
• Must be proficient in Microsoft Office Suite.
• Well organized and detail oriented.
• A team player who is punctual and possesses a strong work ethic.
• Strong computer skills.
• Responsible, trust-worthy, with the ability to problem solve independently.
• Effective at multi-tasking and prioritization.
• Meticulous attention to detail.
• Proven oral, written, telephone and presentation skills. Strong interpersonal skills.
  
  

Education/Experience/Licenses/Certificates

• High School Diploma or GED.
  
  

Physical Demands

• Sit for long periods of time
• Repeat the same movements
• Use of hands to handle, control, or feel objects, tools or controls
• See details of objects that are less than a few feet away
• Understand the speech of another person
• Speak clearly so listeners can understand
  
  

This position requires organizational skill and coordination skills, ability to work independently, quick learner, team player, proactive, goal-oriented, excellent communication, strong writing and analytical skills, and advanced computer skills.