Branch Member Service Representative IV

Job Description

Position Summary: 

LAFCU's Branch Member Service Representative III/IV provides excellent service to Members and Non-Members visiting branch/service center locations. Provides information and promotes credit union products and services to build relationships. Processes applications and transaction/service requests in the general areas of establishing/maintaining accounts (incl. Checking, Savings, Money Market, Holiday, Share Certificates, IRAs, Business Accounts, etc.), loan request (incl. applications, funding and closing), and auxiliary credit union services. This position is a full time position and reports to the Branch Manager I/II at the employee’s assigned branch location. 

Essential Functions & Responsibilities:

• Provides exceptional member service while answering questions and accurately opening new consumer membership (savings) and checking relationships. Opens new tax advantaged / retirement account relationships (IRAs, Roth, HSAs, and ESA). Conducts consumer member onboarding follow-up.
• Receives and processes consumer loan applications (Auto, Visa CC, Personal Loans) and closes approved loans. Refers FastPass, AutoLand, and Business Services and Loans.
• Provides members with support for advanced Mobile App and Online Banking support, including password resets, locked accounts, profile updates, denied access, Bill Pay External Transfer, Mobile Check Deposit, Zelle, and Online Wires.
• Cross sells ancillary loan services (GAP, MBP, and Debt Protection).
• All MSR 1-2 Functions
• Assists members with situations involving fraud, identity theft and account takeover issues.
• Knowledgeable of regulatory guidelines related to account opening and loans (KYC, CIP, Truth in Lending, Reg B / ECOA, SAFE Act )
• Performs other duties as assigned by Leads / Management.
• Knowledgeable of regulatory guidelines icluding but ot limited to Real Estate such as HMDA.
• Performs other duties as assigned by Leads / Management.
• May also serve as back-up the Contact Center "Queue 2" as needed.

In addition to the duties above, the Branch Member Services Representative IV  will have the following duties:

• All MSR 1- 3 Functions
• Provides exceptional member service while answering questions and accurately opening new business and specialty account relationships (Business Checking, Trust Accounts, Revocable Trust Accounts, Guardianships, Coogan, CUTMA, Powers of Attorney). Handles inquiries and transactions related to deceased account processing.
• Real Estate/HELOC: Quotes rates, accepts packages, assists members with online applications, provides notary services for loan closing.
• May also provide training for MSR 3 positions.
• Provides Notary Service
• Knowledgeable of regulatory guidelines including but not limited to Real Estate such as HMDA.
• May also serve as back-up the Contact Center "Queue 3" and Digital Branch Queue as needed.

Qualifications & Opportunities: 

• One year to three years of similar or related experience.
• A high school education or GED.
• Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
• Working knowledge of established teller procedures and policies. Understanding of Credit Union operations. Communicates information and ideas in speaking so others will understand. General office equipment such as calculators, computers, photocopiers, and scanners.

Salary:

Branch Member Service Representative III

• The minimum and maximum base salary range for this position is $24.44 to $35.26 in California. 
• The target starting base hourly rate is between $24.44 to $27.14. 

Branch Member Service Representative IV

• The minimum and maximum base salary range for this position is $26.51 to $38.75 in California. 
• The target starting base hourly rate is between $26.51 to $29.57. 
• This compensation and benefits information is based on Los Angeles Federal Credit Union's good faith estimate as of the date of publication and may be modified in the future.
• The starting base salary within the range will depend on a variety of factors that may include relevant prior experience and/or education, or skills and expertise.

LAFCU is an Equal Opportunity Employer. We are committed to building an inclusive and diverse workforce.