Branch Member Service Representative IV

Position Summary:

LAFCU's Branch Member Service Representative IV provides excellent service to Members and Non-Members visiting branch/service center locations. Provides information and promotes credit union products and services to build relationships. Processes applications and transaction/service requests in the general areas of establishing/ maintaining accounts (incl. Checking, Savings, Money Market, Holiday, Share Certificates, IRAs, Business Accounts, etc.), loan request (incl. applications, funding and closing), and auxiliary credit union services. This position is a full -time position and reports to the Branch Manager I/II at the employee’s assigned branch location.

Essential Functions & Responsibilities:

• All MSR 1-3 Functions. 
• Provides exceptional member service while answering questions and accurately opening new business and specialty account relationships (Business Checking, Trust Accounts, Revocable Trust Accounts, Guardianships, Coogan, CUTMA, Powers of Attorney). Handles inquiries and transactions related to deceased account processing.
• Quotes rates, process, and fund 1st Trust Deed, & Home Equity / HELOC loans.
• May also provide training for MSR 3 positions.
• Provides Notary Service
• Knowledgeable of regulatory guidelines including but not limited to Real Estate such as HMDA.
• Trouble shoots complex member inquiries related to account discrepancies, balances, etc.
• Performs other duties as assigned by Leads / Management.
• May also serve as back-up the Contact Center "Queue 3" as needed.

Qualifications & Opportunities: 

• One year to three years of similar or related experience.
• A high school education or GED.
• Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
• Working knowledge of established teller procedures and policies. Understanding of Credit Union operations. Communicates information and ideas in speaking so others will understand. General office equipment such as calculators, computers, photocopiers, and scanners.

Salary:

• The minimum and maximum base salary range for this position is $26.51 to $38.75 in California. 
• The target starting base hourly rate is between $26.51 to $29.57. 
• This compensation and benefits information is based on Los Angeles Federal Credit Union's good faith estimate as of the date of publication and may be modified in the future.
• The starting base salary within the range will depend on a variety of factors that may include relevant prior experience and/or education, or skills and expertise.

LAFCU is an Equal Opportunity Employer. We are committed to building an inclusive and diverse workforce.