Studio Manager

Who We Are

Our company is at the forefront of a generational shift in the way beautiful skin is achieved. We’ve cast aside the methods of the past, namely hot wax, in favor of a more modern, more comfortable technique called “sugaring.” Simply put, it’s the removal of unwanted body hair by applying a proprietary sugar paste that goes on cool, comes off easily, and leaves skin unbelievably smooth. So smooth, in fact, we call it, “The New Smooth.”

Job Description

A self-starter who is passionate about business and is seeking a role where you can touch all aspects of a small business. Someone who thrives on being a leader, growing and grooming a staff to help achieve clear business objectives and growth. A friendly but team oriented individual who is comfortable engaging customers and who is a champion for the business. Looking for a professional who is not satisfied with just achieving their goals or completing tasks but always seeking to do better and looking for ways to improve. This is a tall order but for the right individual it’s a dream job.

Primary Responsibilities:

Leadership

• Always motivating and leading staff on providing exceptional client experiences…connecting with customers in a way that builds loyalty and trust with focus on repeat business
• Develop and lead team of high achievers…reach business and personal goals
• Lead team to accomplish business objective…ALWAYS coaching “leading by example”…
• Holding yourself and staff accountable for performance…both individually and as a team and driven by sales performance
• Ensure team follows all aspects of business policies and practices
• Is able to motivate and drive a team but also seeks to grow the operations daily
• Passionate about sales driven activities, able to drive membership growth daily
• Foster a respectful, professional environment mutual respect

Communications

• Communicates clearly and builds trust with staff
• Identify and celebrate individual and team success…identify and communicate weaknesses and areas of improvement
• Communicate daily/weekly with owner on key business initiatives relevant to business metrics. Very responsive and seeks advice or help as needed.

Operations

• Utilize system reports to drive business results through strong leadership and coaching skills by supporting team members daily
• Analyze business results through observations and reporting to create action plans weekly/monthly with the team
• Understands store performance metrics, business opportunities and goals and sets action plans for setting and exceeding benchmarks
• Builds a winning team, ability to hire, train and develop team members using company growth metrics to build on

Customer Service

• Satisfying customers without compromising business standards
• Maintains L.A. Bikini standards of hospitality, professionalism, clean and safe environment for employee members and guest

Requirements & Competencies

• College Degree a plus
• Experience in a variety of Human Resources functions including proper record keeping, interviewing, hiring, training, evaluating performance, scheduling, resolving disputes, disciplining and terminating employees.
• Minimum 1 year management experience in service/retail industry
• Experience in analyzing business trends and forecasting performance
• Sales driven and ability to train staff in sales and product sales
• Experience following strict franchise business policies and procedures
• Ability to manage weekly inventory purchasing and proper inventory levels'

'Benefit Conditions: Waiting period may apply Only full-time employees eligible:

Paid Time Off up to 8 days

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• Outcome-oriented -- results-focused with strong performance culture
• People-oriented -- supportive and fairness-focused
• Team-oriented -- cooperative and collaborative

Work Remotely

• No

Job Type: Full-time

Pay: $16.75 - $18.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Education:

• Associate (Required)

Experience:

• sales: 1 year (Required)
• management: 1 year (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Preferred)

Ability to Commute:

• Wilmington, NC 28403 (Required)

Work Location: In person

Salary : $17 - $18