What are the responsibilities and job description for the B2B Operations Analyst - SAP Order Management position at KYYBA?
Top Skills:• Strong Excel skills including utilization of Pivot tables• Previous experience in the Operations/ Supply Chain process- knows how the ordering process flows and turns into fulfillment dollars• Excellent interpersonal skills that can coordinate between teams- (Will not normally be a client facing role, but will handle any order escalations that need to be updated between departments, updated status provided, etc.)B2B Operations Analyst (contract, CS or Ops)Support accurate and timely execution of B2B customer orders by serving as the first line of intake for order issues, performing transactional fixes and analysis, and coordinating cross functional resolution. The role reduces reactive workload on supply chain leadership while improving order execution reliability and functional resolutions. The role reduces reactive workload on supply chain leadership while improving order execution reliability.Must have strong, proactive communication skillsMust have high data proficiency (Excel, Power BI, Tableau, basic SQL, Python, or similar scripting a plus)30–40 hours per weekHeaviest workload Monday–Wednesday due to weekly B2B order cadenceOrder Monitoring & Execution Review weekly incoming B2B orders in SAP and Amazon Vendor CentralMonitor iDoc reports on a regular basis (daily or twice a week)Identify and resolve sales order and delivery issues through:SAP navigation, diagnostics, and correctionsData validation and reconciliationCross functional collaborationEscalate nonstandard scenarios to Ops leadershipIssue Triage & Resolution Ownership – Order Disputes Serve as the first line owner for all order related issues‐line owner for all order‐related issuesPerform triage and root cause analysis in relation to b2b customer issues(Andon cords, disputes, de-listing)‐cause analysisAssist Accounts Receivable team with supporting documentation regarding shortage claims and Proof of Deliveries (PODs)Process credit and debit notes after documenting each case and collecting required approvals per internal approval matrixExecute supporting tasks where appropriate (analysis, SAP updates, documentation)Task appropriate functional owners when resolution requires their actionFollow up, track progress, and escalate unresolved issues as neededRaise disputes with customers using customer defined processes as neededEnsure issues are driven to closure with clear communication with internal and external stakeholdersCustomer & Internal CommunicationInterface with customer operations teams (e.g., Walmart, Walgreens, Amazon)Maintain clean documentation and audit trail for order changesSupport Sales, Finance, and Ops teams with order analysis and issue investigationManual Order Intake Place manual orders in SAP if automated SAP, Webshop, e-Client cannot be usedCoordinate readiness across Ops, Finance, IT, and customersIdentify gaps and escalate to managementAmazon Vendor Central Order ManagementManage manual routing of Amazon Vendor Central orders to 3PL (Arvato) via SOPsCoordinate resolution of confirmation issues, shortages, cancellations, and resubmissionsKPI ownership:PO confirmation within 24 hoursOrders ready to ship within 3 business daysCoordinate directly with 3PL to gather data and support shortage or execution investigationsAuthority & EscalationAuthorized to execute transactional fixes within SOPsEmpowered to create new SOPs or update existing as processes evolveEmpowered to follow up with and escalate to cross-functional partners‐functional partnersOut of ScopeSupply planning ownershipPricing or commercial negotiationsStrategic forecasting and decision-makingCompany DescriptionFounded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.Kyyba is an Equal Opportunity Employer.Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other b
Salary : $40 - $50