What are the responsibilities and job description for the Telematics Systems Engineer position at KYYBA Inc?
Telematics Systems Engineer
About Kyyba:
Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.
At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.
Warren, MI- Onsite
Long Term Contract
Key Responsibilities
- • Manage daily operations of OnStar Vehicle Diagnostics with a focus on enhancing customer experience.
- • Develop and monitor Key Performance Indicators (KPIs) for Vehicle Diagnostics using vehicle diagnostics data and data science tools.
- • Provide technical and innovative solutions to application/system related problems that spans multiple platforms and technologies – focus on mobile apps and diagnostics alerts.
- • Partner with GM engineers and designers to understand system design, failure modes, and customer-facing issues.
- • Simplify complex technical findings into clear problem descriptions and actionable solutions.
- • Apply big data analytics (Hive, Hadoop, Databricks, Power BI, ETL methods, etc.) to generate insights from high-velocity, real-time vehicle data.
- • Collaborate with subject matter experts on vehicle health, diagnostics, and driving behavior analysis.
- • Work closely with engineering teams to ensure data collection accuracy, integrity, and issue resolution.
- • Support both Agile and Waterfall methodologies in design, requirements gathering, testing, deployment, and continuous improvement.
- • Serve as Level 3 support for customer issues, driving root cause resolution through data-driven insights.
- • Partner with finance teams to forecast airtime/data costs and support cost-efficiency strategies.
Operational & Analytical Focus
- • Manage operations for real-time, high-volume data environments, handling millions of vehicle transactions daily.
- • Perform transactional data analysis to detect patterns, diagnose issues, and recommend improvements.
- • Contribute to feature design, architecture reviews, and deployment of analytics-driven solutions.
- • Research cutting-edge telematics and data technologies to enhance performance and reliability.
- • Support sensitive projects that advance GM’s digital transformation in customer and dealer ecosystems.
