Equipment Maintenance Technician

Job Description:

· Provide product technical support to PV&V field teams, channel partners, customers on complex product problems while developing channel partners' technical and Customer Support capability.

· May serve as a resource to other Product Support Representatives, Engineering, and / or Quality Improvement Teams, etc.

Duties:

· Following the Problem Resolution Process, takes a lead role in troubleshooting and solving complex problems for field teams, channel partners, or customers using advanced diagnostic skills, and systems and tools to access all existing published information.

· Under the framework of established processes, takes a lead role in analyzing data from multiple sources and works through cross-functional teams to resolve technical problems on new products.

· May develop and author solutions/bulletins for complex problems that can be utilized by field teams or channel partners.

· Provide assistance in gathering identified parts needed for production intent updates.

· May travel to the field to provide problem resolution on complex problems or update machines with experimental or production intent parts. (Periodic travel is required throughout US/Canada - approx. 10-20%)

· Will consider more entry level candidates recently coming from an Ag. Tech school or similar (at market appropriate rate).

Education requirement

· Minimum two-year degree in one of the following degrees or a combination of above skills and applicable work experience: Electrical Engineering Technology, Diesel Power Technology, Manufacturing Engineering Technology, Technology Management.

What type of technical experience

· Strong understanding of diesel engine diagnostics including electrical and aftertreatment systems

· Must have the electrical diagnostic background

· Knowledge of Battery Electric Vehicle Systems.

Software familiarity

· Microsoft office and Teams

· Will use propriety diagnostic tools/applications, so must be technically adept..