What are the responsibilities and job description for the QA Warranty Coordinator position at Kyungshinlear?
About the role
Coordinate Warranty Claim activity between the customer, Engineering and KLSE MFG Plants.
Responsibilities
· Knowledgeable of customer’s quality policy to ensure customer satisfaction.
· Communicate customer concerns and requirements as needed.
· Responsible for monitoring field claim status (HMMA, KaGA and module company).
· Attend field claim investigation and improvement activity per customer request.
· Work with KLSE plant staff to consider root cause and counter measure for field claim issues.
· Responsible for analysis and refutation of field claim invoice from HMMA, KaGA and module company.
· Performs other duties as assigned by Quality Management Team.
Essential Skills
· Bachelor’s degree (B.A. /B.S.) in related field or equivalent.
· Four to six years related experience or equivalent.
· Proficient in Microsoft Office Word, Excel and PowerPoint.
· Strong organizational, problem-solving, and analytical skills
· Effectively manage priorities and workflow.
Preferred Skills
· Automotive background preferred not required.
o Specifically, vehicles with defects.