Maitre D

The Maitre D at KYU is pivotal in providing a seamless and exceptional dining experience by managing guest relations, overseeing front-of-house operations, and ensuring efficient service. We are seeking a dedicated and professional individual who excels in creating a welcoming atmosphere, managing reservations, and leading the front-of-house team to deliver high standards of service. 

Hiring Process

Hiring Process

All interested candidates are encouraged to apply through this posting.

After applying, candidates are welcome to attend an in-person open call at KYU Restaurant on Thursday, the 29th, between 1:00 PM and 3:00 PM.

Please apply in advance before arriving. Interviews will be conducted on-site during the scheduled time window.

Responsibilities
 • Lead and support the front-of-house team during service by setting the pace and tone on the floor
 • Ensure consistent, high-quality guest service in alignment with KYU’s service standards
 • Act as a point of contact on the floor for guest needs, questions, and service recovery
 • Monitor guest flow, table progression, and service timing to support smooth operations
 • Assist servers, bartenders, and support staff during peak service periods
 • Communicate effectively with the kitchen and bar to support timely and accurate service
 • Step in to resolve guest concerns professionally and escalate when necessary
 • Maintain awareness of menu items, specials, and service expectations
 • Uphold KYU’s culture, values, and hospitality standards through hands-on leadership
 • Lead by example through professionalism, urgency, and attention to detail
 • Support training and onboarding of front-of-house staff during service shifts
 • Ensure the dining room remains clean, organized, and guest-ready throughout service

Qualifications
 • 3–5 years of experience in a front-of-house service role, such as Server, Captain, or Lead Server
 • Experience in fine dining or high-volume restaurant environments
 • Strong leadership presence on the floor without administrative responsibility
 • Excellent communication and interpersonal skills
 • Ability to remain calm and effective in a fast-paced service environment
 • Strong understanding of service flow, guest relations, and teamwork
 • Detail-oriented, proactive, and service-driven
 • Positive attitude with a passion for hospitality and guest experience

Physical Requirements
 • Ability to stand and walk for extended periods
 • Ability to lift and carry up to 25 lbs

Benefits
 • 100% medical insurance coverage
 • Dental and vision insurance options
 • 401(k)
 • Paid time off
 • Employee dining discounts

Equal Opportunity Statement
 KYU is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Responsibilities: 

• Greet and welcome guests with a warm and professional demeanor.
• Manage the reservation system, including booking, modifying, and canceling reservations.
• Coordinate and oversee seating arrangements to ensure a smooth flow of guests and optimal table turnover.
• Provide accurate wait time estimates and communicate effectively with guests regarding their seating status.
• Supervise and guide the front-of-house staff, including hosts and servers, to ensure excellent service.
• Handle guest inquiries, special requests, and concerns with professionalism and resolve issues promptly.
• Monitor and manage the dining room environment to maintain high standards of cleanliness and ambiance.
• Collaborate with the kitchen and bar staff to ensure timely and accurate delivery of food and beverages.
• Assist in training new front-of-house staff on standard operating procedures and service expectations.
• Maintain up-to-date knowledge of the restaurant’s menu, specials, and policies to provide accurate information to guests.
• Prepare and review daily reports on guest feedback, service performance, and reservations.
• Implement and enforce front-of-house policies and procedures to ensure consistency and quality of service.
• Assist in managing and resolving conflicts or complaints in a constructive manner.

Skills and Qualifications: 

• High school diploma or equivalent qualification.
• Certificate in Hospitality Management or related experience is a plus.
• Minimum of 3 to 5 years of experience in a similar role in a fine dining or upscale restaurant environment.
• Excellent communication and interpersonal skills with a focus on customer service.
• Strong leadership and organizational abilities.
• Ability to multitask and handle high-pressure situations with professionalism.
• In-depth knowledge of front-of-house operations, including reservation systems and guest management.
• Strong problem-solving skills and the ability to make decisions quickly.
• A positive and proactive attitude with a commitment to delivering exceptional service.

Benefits include: 

• Medical insurance.
• Dental and vision insurance options.
• Paid time off.
• Referral program.
• Employee dining discounts.

Physical Aspects of the Maitre D Role: 

• Able to stand and walk for extended periods.
• Ability to lift and carry up to 25 lbs.

KYU provides the following inclusive hiring information: We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.