What are the responsibilities and job description for the Customer Service Representative position at Kytin Corp?
Overview:
Are you passionate about helping people feel better on their feet?
Join our team as a Customer Service Representative and play a key role in supporting customers who rely on our pain relief, recovery footwear, and wellness solutions. From answering product questions to guiding them through the recovery purchase process, you’ll help ensure a smooth and supportive customer experience every step of the way.
What You’ll Do:
- Respond to customer inquiries via email and chat
- Provide product recommendations based on customer needs
- Support order placement, shipping updates, returns, and general questions
- Handle concerns with empathy and professionalism, especially from customers experiencing foot pain or mobility issues
- Collaborate with internal teams to resolve customer issues and ensure satisfaction
What We’re Looking For:
- 2 years of customer service experience (ecommerce, retail, or wellness preferred)
- Strong communication skills and a customer-first attitude
- Ability to explain product features and benefits in clear, simple language
- Comfortable using basic customer support tools and systems
- A passion for health, wellness, or helping people feel better
Nice to Have:
- Experience with foot care, orthotics, physical therapy, Yoga, or wellness
- Some College is preferred
- Bilingual is a plus (English Spanish/French/etc.)
Why Join Us?
- Paid Training
- Health insurance benefits
- Paid time off
- Flexible schedule (WFH)
- Employee discounts on our recovery gear
- Meaningful work helping people with pain relief
Apply now to make a real impact in people’s sustainable recovery journey.
Job Types: Full-time, Part-time
Pay: $18.00 - $22.00 per hour
Benefits:
- Flexible schedule
- Health insurance
- Paid time off
- Work from home
Work Location: Hybrid remote in Emeryville, CA 94608
Salary : $18 - $22