Collections Specialist II

To review customer accounts regularly for debt owed to the company. Daily release of orders on hold and review of these accounts with Credit Manager. Communication with customers, regional sales managers, and sales reps about customer account status. Maintenance of customer contact. Assist in cash application regularly. Evaluating potential write-off with Credit Manager. Directly interact with various levels of management at the customer and KAVX to resolve problems.

• Collect on assigned portfolio of accounts with high sales volume and consignment sales.
• Keep Credit Manager informed of any potential problems.
• Use collection system tools (invoices, conversation documentation, credits, debits, etc.) to collect outstanding debt and reduce DSO
• Use GetPaid collection strategies effectively to prioritize collection efforts
• Maintain collection inbox in Get Paid for portfolio of accounts
• Issues CMDM to resolve discrepancies
• Communicate effectively with various levels of personnel at the customer and KAVX to resolve problems and outstanding debts.
• Maintain customer billing information and invoicing accurate and current
• Maintain and follow up on proof of delivery claims to resolve outstanding items on an account.
• Review orders for release orders from shipping hold and credit hold
• Assist with cash application requests – such as credit/debit matching
• Perform special tasks regarding a customer account when requested upon by Credit Manager.
• Perform account reconciliation to clear invoices
• Ability to perform debit/credit transaction analysis to resolve discrepancy
• Ability to review tariff report to reconcile shipment data with tariff billing
• Identify root causes of issues that prevent cash collection

• Associate degree in Accounting, Business, or related field preferred, High School Diploma or equivalent required.
• Experience: 3-5 years’ experience in Accounts Receivable, collections, and/or credit.
• Computer skills: Knowledge of computer Systems and Oracle, SAP ERP.
• Advanced experience with Microsoft Office (Excel, PowerPoint, Word, Outlook). Ability to use advanced excel tools such as queries, VLOOKUP and pivot tables
• Ability to understand reports and respond effectively to achieve results
• Strong interpersonal communication skills and the ability to help and resolve customer issues
• Well organized and able to work with minimal supervision
• Attention to detail, Critical thinking to interpret data, ability to identify areas of vulnerability and action, propose changes and process improvements.

Kyocera-AVX is an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or status as a protected veteran.