Customer Service Supervisor

Responsible for monitoring, measuring, coordinating, and following up on all actions and day to day operations related to growing the revenue from assigned accounts. Provide leadership and supervision for account managers, senior account managers, and support personnel through close monitoring of major accounts and activities within assigned territory. Ensure adherence to daily operational procedures and policies within the CS department. Actively participate in departmental administration

• Administer quality operating systems in CS with emphasis on knowledge and compliance to all applicable audits within the facility (ISO, IATF, EHS, etc.).
• Review return authorization requests for accurate information monitoring proper disposition and approval process offering guidance and training to eliminate administrative errors as they relate to customer satisfaction.
• Reinforce sale of AVX on hand stock, review credit / debit memos for accurate information and emphasis finding the root cause in problems that occur.
• Familiarize oneself with work of subordinates, with ability to fill in or cover as needed. Provide feedback to subordinates and perform performance reviews as needed. Provide direction for line downs, delivery, quotes, and RMA's.
• Supervise subordinates with special emphasis on quality, attendance, system, and procedure training. Monitor SPA, BA, And VA contracts and monitor and investigate pricing discrepancies.
• Prepare and participate in customer visits, and train representatives, distributors and customers on KAVX systems, policies, and procedures.
• Act as a liaison to KAVX customers, distributors, and representatives.
• Keep management aware of problems and opportunities and assist in developing, issuing, and maintaining operational procedures.
• Assist in evaluating competitor systems and service while building relationships with representatives, distributors, and customers.
• Conduct plant tours for visiting buyers, representatives, and distributors.
• Compile, analyze and publish reports as requested by management.
• Perform any other procedures outlined by management.
• Assist manager in monitoring workload distribution and assisting department personnel as needed.
• Actively assist in the day-to-day training and actual work review of new employees.
• Be an active team participant in the decision making and problem solving activities for customer service.
• Develop and maintain measurement and tracking systems to monitor and follow-up on all activity related to the support of the customer.

• Bachelor’s degree in business or related field is required
• 5 years’ experience in customer related field
• Supervisory experience preferred.
• Ability to demonstrate supervisory skills through leadership, motivation, and coaching in a proactive manner.
• Proficient in PC skills with working knowledge of Microsoft Applications.
• Must possess strong written and oral communication skills.

Kyocera-AVX is an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or status as a protected veteran.