Accounts Receivable Manager

Senior Manager, AR, Revenue Recovery & Claims Operations

Protect Revenue. Drive Performance. Lead Change.

Our client is seeking a strategic and results-oriented Senior Manager, Revenue Recovery & Claims Operations to lead a critical function responsible for protecting revenue, minimizing financial exposure, and improving customer outcomes.

This high-impact leadership role oversees multiple teams responsible for deductions management, freight claims, and Overs, Shorts & Damages (OS&D) resolution. The successful candidate will bring a combination of operational leadership, financial acumen, and process improvement expertise to drive performance, improve recovery rates, and strengthen cross-functional partnerships across the organization.

If you thrive in fast-paced environments, enjoy solving complex business challenges, and have a passion for leading teams while delivering measurable financial results, this opportunity deserves your attention.

Why This Opportunity?

• Lead multiple high-performing teams across a critical business function
• Significant visibility with senior leadership and key stakeholders
• Direct impact on profitability, customer satisfaction, and operational performance
• Opportunity to drive transformational process improvements and automation initiatives
• Influence cross-functional strategies involving Finance, Supply Chain, Logistics, Sales, and Customer Service
• Highly collaborative environment with strong growth potential

The Opportunity

As the Senior Manager, Revenue Recovery & Claims Operations, you will provide strategic leadership and operational oversight for all aspects of deductions, claims, and recovery management.

Your focus will be on improving financial performance through effective claims resolution, reducing revenue leakage, identifying root causes, and implementing sustainable solutions that improve efficiency and customer experience.

You will lead managers and teams responsible for deductions, freight claims, and OS&D activities while serving as a trusted business partner to leaders across the organization.

What You'll Do

Leadership & Team Development

• Lead, mentor, and develop managers responsible for claims, deductions, and recovery operations
• Establish performance expectations, accountability measures, and operational goals
• Foster a culture of collaboration, continuous improvement, and customer-focused problem solving
• Build organizational capabilities through coaching, talent development, and succession planning
• Partner with executive leadership to align departmental priorities with broader business objectives

Revenue Recovery & Claims Management

• Oversee the full lifecycle of deductions and claims, from identification and validation through resolution and recovery
• Ensure timely and accurate processing of freight claims, OS&D claims, and customer deductions
• Drive improvements in recovery rates while reducing unresolved balances and write-offs
• Standardize processes and workflows to improve consistency and efficiency
• Serve as the escalation point for complex, high-value, or sensitive claims matters

Financial Performance & Risk Mitigation

• Identify opportunities to reduce financial exposure and improve revenue recovery
• Analyze trends, root causes, and recurring issues impacting claims and deductions
• Partner with Finance and Accounting teams to support accurate reporting, reserves, and reconciliations
• Ensure compliance with contractual agreements, transportation regulations, and audit requirements
• Develop strategies to prevent recurring deductions and claims issues

Process Improvement & Operational Excellence

• Evaluate existing processes and identify opportunities to improve efficiency, accuracy, and scalability
• Utilize analytics and performance metrics to drive decision-making
• Lead automation, workflow enhancement, and system improvement initiatives
• Implement best practices that improve operational performance and customer outcomes
• Establish and monitor key performance indicators across all functional areas

Cross-Functional Leadership

• Partner closely with Sales, Customer Service, Supply Chain, Logistics, Operations, and Finance teams
• Drive resolution of systemic issues contributing to deductions and claims activity
• Support customer and carrier negotiations involving claims and recovery matters
• Build strong relationships with internal and external stakeholders to facilitate successful outcomes

What We're Looking For

Required Qualifications

• Bachelor's Degree in Finance, Accounting, Supply Chain, Business Administration, or a related field
• 8-12 years of progressive experience in deductions management, claims operations, accounts receivable, revenue recovery, or related functions
• 3-5 years of leadership experience managing managers and/or large operational teams
• Strong understanding of freight claims, OS&D claims, deductions management, and recovery processes
• Proven experience driving operational improvements and organizational change

Preferred Qualifications

• Master's Degree in Business, Finance, Supply Chain, or related discipline
• Six Sigma or Lean certification
• Experience leading process automation initiatives
• Background working in large-scale distribution, manufacturing, consumer products, transportation, or supply chain environments

Keys to Success

• Strong financial and business acumen
• Excellent analytical and problem-solving abilities
• Outstanding communication, negotiation, and relationship-building skills
• Ability to influence stakeholders across all levels of an organization
• Experience managing through complexity and organizational change
• Data-driven approach to performance improvement and decision-making
• Strong leadership presence with a focus on accountability and results

Measures of Success

Success in this role will be measured by:

• Improved recovery rates and reduced revenue leakage
• Faster resolution of claims and deductions
• Reduction of recurring issues through root cause elimination
• Improved aging metrics and reduced outstanding balances
• Enhanced team productivity and service-level performance
• Increased operational efficiency through process and system improvements

The Ideal Candidate

You're a leader who sees beyond individual transactions and focuses on the bigger picture. You understand how claims, deductions, and recovery efforts impact profitability, customer relationships, and operational performance. You enjoy building teams, improving processes, and delivering measurable business results.

If you're ready to lead a highly visible function where your decisions directly influence financial performance and customer satisfaction, we'd like to hear from you.