Office Administrator/Customer Service Representative

We are seeking a Full Time (8-5 M-F) highly organized and personable Office Administrator/Customer Service Representative to be the heartbeat of our small business operations. This role is critical in ensuring smooth office functionality and providing top-tier customer service to our valued clients. The ideal candidate is a proactive multitasker with excellent communication skills, a positive attitude, and a commitment to supporting our family-owned business’s mission to exceed client expectations.

Key Responsibilities

• Customer Service Excellence: Act as the primary point of contact for clients, addressing inquiries, resolving issues, and providing personalized support via phone, email, and in-person interactions. Ensure every client interaction reflects our commitment to outstanding service.
• Office Administration: Manage daily office operations, including scheduling all aspects of support and general office operations.
• Administrative Support: Handle data entry, manage client records, prepare reports, and maintain organized filing systems (both digital and physical).
• Communication Hub: Relay client feedback to the marketing team to ensure campaigns align with client needs and expectations.
• Bookkeeping Assistance: Ensure that all items needing to be invoiced are coordinated with our accounting team to ensure accurate financial records.
• Inventory & Supplies: Monitor and order office supplies, ensuring the team has the resources needed to operate efficiently.
• Local Community Engagement: Support local marketing initiatives and events, representing our family-owned business with pride and professionalism.
• Project Coordination: Assist with managing client projects by tracking deadlines, communicating updates, and ensuring timely delivery of services.

Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree in business, marketing, or a related field is a plus.
• 2 years of experience in office administration, customer service, or a related role.
• Exceptional verbal and written communication skills with a warm, professional demeanor.
• Strong organizational skills and attention to detail, with the ability to juggle multiple tasks in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with CRM software (Salesforce) is preferred.
• A customer-first mindset with a passion for building relationships and solving problems.
• Ability to work independently and as part of a close-knit team in a family-owned business.
• Knowledge of or interest in marketing is a plus but not required.
• Local candidates preferred, with an understanding of our community’s values and needs.