What are the responsibilities and job description for the Customer Service Representative - State Farm Agent Team Member position at Kyle Iske - State Farm Agent?
Benefits:
- Hiring bonus
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
I opened my agency in December 2016, proudly carrying on a long family legacy—I'm a third-generation State Farm agent, with nearly 80 years of State Farm history in our family between my father’s 40-year career and my grandfather’s 30-plus years of service. After graduating from the University of Nebraska–Lincoln, I built this office around the small-business values that make State Farm special: offering great prices while still giving customers the personal connection of having an agent who truly cares.
Our team culture reflects that same heart. We look out for one another, celebrate each other, and make sure family always comes first. Lucy, our Great Dane and honorary team member, loves visiting the office and greeting everyone with her oversized enthusiasm.
We enjoy team lunches every Tuesday, and on Wednesdays we catch up on whatever TV show we’re all watching together — most recently, Dancing with the Stars. Work–life balance is a core value here, and we strive to create an environment where our team feels supported both personally and professionally.
If you’re looking for a place where you can grow, feel connected, and make an impact, this could be the right fit for you.
ROLE DESCRIPTION:
I opened my agency in December 2016, proudly carrying on a long family legacy—I'm a third-generation State Farm agent, with nearly 80 years of State Farm history in our family between my father’s 40-year career and my grandfather’s 30-plus years of service. After graduating from the University of Nebraska–Lincoln, I built this office around the small-business values that make State Farm special: offering great prices while still giving customers the personal connection of having an agent who truly cares.
Our team culture reflects that same heart. We look out for one another, celebrate each other, and make sure family always comes first. Lucy, our Great Dane and honorary team member, loves visiting the office and greeting everyone with her oversized enthusiasm.
We enjoy team lunches every Tuesday, and on Wednesdays we catch up on whatever TV show we’re all watching together — most recently, Dancing with the Stars. Work–life balance is a core value here, and we strive to create an environment where our team feels supported both personally and professionally.
If you’re looking for a place where you can grow, feel connected, and make an impact, this could be the right fit for you.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Kyle Iske - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.