What are the responsibilities and job description for the General Automotive Manager position at Kwik Kar Oil and Lube?
We are seeking an experienced Automotive Store Manager & Service Advisor to lead our automotive service center. The ideal candidate will oversee daily operations, manage customer service, and drive sales by recommending essential vehicle services. This role requires a strong technical background, leadership skills, and the ability to maximize profitability through service recommendations.
Key Responsibilities - Store Management:
- Oversee daily operations of the automotive service center, ensuring efficiency and profitability.
- Manage and motivate a team of technicians, service advisors, and support staff.
- Maintain a high level of customer satisfaction and resolve customer concerns professionally.
- Ensure compliance with company policies, safety regulations, and industry standards.
- Monitor inventory levels and coordinate with suppliers for parts and supplies.
- Track financial performance, including sales, expenses, and labor costs.
- Enforce operational policies, including cleanliness and workplace organization.
Service Advising & Sales:
- Act as the primary service advisor, assisting customers with vehicle maintenance and repair needs.
- Conduct vehicle inspections and recommend necessary services based on findings.
- Communicate technical information to customers in an easy-to-understand manner.
- Provide accurate estimates, explain repair processes, and obtain customer approvals.
- Drive revenue growth by upselling services and maintenance plans.
- Work with technicians to ensure timely and quality repairs.
- Maintain accurate records of work orders, customer interactions, and invoices.
Requirements:
- State Inspector License (Mandatory)
- ASE Certification or other relevant automotive industry certification (Preferred)
- Minimum 5 years of experience in the automotive repair/service industry
- Previous experience as a Store Manager, Service Advisor, or similar role in an automotive service center
- Strong knowledge of vehicle maintenance, diagnostics, and repair services
- Excellent leadership, communication, and customer service skills
- Ability to work in a fast-paced environment and manage multiple tasks effectively
- Experience in sales, particularly in upselling automotive services
- Proficiency with automotive shop management software and POS systems
- Strong problem-solving and decision-making skills
- Valid driver’s license with a clean driving record
Compensation & Benefits:
- Base Salary Commission on service sales
- Performance-based bonuses
- Paid time off and holidays
- Employee discounts on automotive services
- Career growth and training opportunities
Job Type: Full-time
Pay: $1,300.00 - $1,500.00 per week
Shift:
- 10 hour shift
Work Days:
- Every weekend
- Weekends as needed
Work Location: In person
Salary : $1,300 - $1,500