Director of Customer Acquisition

The Opportunity

We're on the hunt for a visionary Director of Customer Acquisition to join our dynamic, fast-scaling retail tech company. If you're a strategic thinker with a passion for innovation, growth, and building high-impact relationships, this is your moment.

In this role, you’ll lead the charge in building and executing a targeted growth strategy centered on consultants, system evaluators, and enterprise technology advisors who influence or lead purchasing decisions. You’ll own the strategy, outreach, relationship development, and program execution necessary to make our solution the preferred recommendation in enterprise evaluations.

This is a high-impact, externally facing leadership role ideal for a results-oriented growth professional with deep experience in SaaS, partner/channel development, and enterprise buying cycles.

The Company

We are a small team with a big vision: to be the premier provider of cloud technology solutions for retailers. KWI offers a complete, unified commerce solution from a single database, specifically designed to help specialty retailers grow their business. Our portfolio of customers includes Pandora, Bluemercury, Tom Ford, and many other globally recognizable brands.

We combine Point of Sale, Merchandising, Order Management, eCommerce, CRM, and Loss Prevention into one cloud-based platform. We are a Values and Mission driven organization, and we believe that if we develop and demonstrate leadership in our strategy, operations, and people, we will continue to drive product innovation and service excellence.

The impact you'll make

• Channel Strategy & Execution: Develop and lead the strategy to identify, engage, and enable consultants, boutique advisory firms, and systems integrators who guide clients through enterprise tech evaluations.
• Ecosystem Development: Build and nurture a trusted network of influencers and referrers across retail, logistics, hospitality, and services industries.
• Customer Acquisition: Generate and influence pipeline through third-party relationships, in coordination with the broader sales and marketing teams.
• Partner Enablement: Create co-branded content, competitive analysis, sales enablement materials, and tools to ensure partners can effectively position our platform.
• Event & Industry Engagement: Represent the company at key industry events, partner conferences, and in direct engagements with advisory firms.
• Cross-functional Collaboration: Work closely with Sales, Product Marketing, and Customer Success to align messaging, support market feedback loops, and ensure consistency in value proposition.
• Measurement & Reporting: Track engagement, pipeline attribution, and revenue impact from the consultant and influencer channels. Report on performance and continuously optimize.

What you will bring

• 7 years of business development/sales experience
• Bachelor's degree in business administration, Marketing or a related field preferred
• 5 years’ experience working within a Retail SaaS environment, highly preferred
• Proven experience acquiring new business as well as upgrading existing customers
• Proven track record of building strong customer relationships
• Prior experience leading end-to-end initiatives, from generating to closing, with the ability to engage C-level executives throughout

As a member of the KWI team you will receive

• Full Medical, Dental and Vision
• Competitive commission structure
• Free gym in the building
• Generous PTO policy
• Summer Fridays....all year round
• Tuition Reimbursement
• Discount from building café
• 401(K) with a 50% company match (up to 6% of employee contribution)
• Employee Referral Program
• (1) Volunteer day each year

Our work space

We are a collaborative group and believe that getting together in person allows our team to do their best work. Together we enjoy monthly events, bagels every Thursday, a state-of-the-art coffee machine, a full snack pantry and many more surprise and delight moments throughout the year.

Our commitment to you

At KWI, we know that cultivating diversity and fostering an inclusive work environment is critical to our impact and success. We create an environment where no individual is advantaged or disadvantaged because of their background. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.

With a commitment to maintaining a bias-free environment in which harassment is prohibited, we respect cultural diversity and comply with the laws of the places in which we operate. We expect our business partners, suppliers, clients, and all our team members to uphold these commitments.