Front Office Coordinator

Who We Are

We are a growing public accounting firm (top 25 in Virginia, as measured by the number of CPAs on staff) with a great reputation in the business community, diversified practice and a high-tech work environment. We have

received the ‘Best Places to Work’ designation from both Virginia Business magazine and Accounting Today and have been named a Top Workplace by the Washington Post. We are an independent alliance member of the BDO national accounting firm.

KWC specializes in providing tax, audit, accounting and business advisory services for privately held businesses, individuals, estates, trusts, nonprofit organizations, and employee benefit plans. Our diverse client base includes industries such as professional service firms, government contractors, nonprofits, real estate, construction and specialty contractors, and healthcare providers.

Why KWC? We offer a highly competitive compensation package, excellent opportunity for career growth/promotion, flexible work schedules, work-life balance and a great team environment, where people care about each other and recognize each other’s achievements on a regular basis. Founded in 1983, we are a well-run firm, consistently recognized as a top workplace by our staff members.

Benefits We Offer

KWC offers a competitive compensation package with benefits that include health, dental and vision coverage, 15 days of PTO to start, 12 paid holidays, a 401(k) plan with 3% contribution each year, and company-paid life, short-term and long-term disability insurance. Other benefits include free parking, flexible summer hours, with some ability to work remotely. Meals and snacks are offered during the busy tax season. “Dress for your day” is the business casual attire chosen by staff, based on the daily schedule. A flexible work schedule is also available year-round.

Position Overview

KWC is seeking a proactive Front Office Coordinator to support the daily office operations and serve as the first point of contact for clients, visitors, and staff at our Alexandria, VA office. This role combines front desk responsibilities with administrative and operational support to ensure a smooth, professional office environment and delivers high-quality experience for clients.

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The ideal candidate is organized, detail-oriented, and able to manage multiple priorities in a fast-paced setting. This is a fully onsite position based in the Alexandria, VA office and reports to the Director of Administration.

Essential Functions

• Greet and assist clients, visitors, and vendors in a professional and welcoming manner
• Answer, screen, and direct incoming phone calls and emails
• Maintain a clean, organized, and professional front desk and reception area
• Receive, sort, and distribute mail and deliveries
• Coordinate meeting logistics, including conference room scheduling and refreshments
• Act as a liaison between internal staff and external contacts, including vendors
• Ensure a consistent, professional client experience aligned with firm standards
  
  

Administrative Functions

• Maintain organized electronic and physical filing systems
• Manage incoming and outgoing courier requests, shipping/receiving, and correspondence, including emails, eFax, mail, and packages, including collection and preparation of correspondence to be mailed (e.g., ensure appropriate postage and verify addresses)
• Independently manage stock and inventory office supplies. Liaise with purchasing vendors as needed. Code and submit invoices for payment in a timely manner
• Receive, log, and scan incoming client materials, in support of the Administration team.
• Assist with facilities management and coordinate office maintenance and service requests
• Support onboarding logistics for new hires, including workspace setup, badges, and supplies, in partnership with HR
• Assist with internal processes, documentation, and operational workflows
• Help coordinate firm social events and initiatives; Plan menus and places catering orders, as needed. Sets up and breaks down catering for internal and external meetings
• Support special projects and administrative initiatives as assigned by the Director of Administration
  
  

Minimum Requirements

• 1 years of experience in administrative, office support, or operations roles
• High school diploma or equivalent required; Associate degree preferred
• Proficiency in managing multi-line phone systems and inbound call handling
  
  

Other Skills / Abilities

• Exceptional customer service skills with the ability to handle diverse situations calmly and effectively.
• Strong organizational skills with the ability to multitask and prioritize effectively
• Ability to work independently while also collaborating as part of a team
• Strong attention to detail and ability to follow through on tasks with accuracy
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel)
• Tech-savvy with the ability to quickly learn new systems and tools
  
  

Physical Requirements

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• Prolonged periods of sitting at a desk and working on a computer.
• Occasional lifting of boxes and/or paperwork up to 25 pounds.
  
  

Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.