What are the responsibilities and job description for the Dual Executive Housekeeper (Bilingual) position at KWB, LLC (Hotel Partners)?
BASIC PURPOSE: Plan and manage the room and related area’s operations of the hotel to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals.
ESSENTIAL FUNCTIONS:
1. Manage the Human Resources in the division in order to attract, retain and motivate the employees; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate. (25%)
2. Develop, recommend, implement and manage the division’s annual budget, business/marketing plan, forecasts and objectives to meet/exceed management expectations. (20%)
3. Implement company programs (Interstate/Franchiser) and manage the operations of the division in a manner consistent with Federal/State laws and regulations and Interstate’s policies and procedures to ensure a high level of quality and customer satisfaction.
4. Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality. (5%)
5. Implement emergency organization procedures and training through the management of the Security staff to ensure appropriate protection for hotel guests, staff and company assets. (5%)
Non- Essential Functions:
1. May assume the responsibilities of the General Manager in his/her absence. (5%)
2. Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested. (10%)
Job Specifications (Knowledge/Skills):
Education: A four-year college degree, two-year associate’s degree or equivalent education/experience
Experience: Four to five years of employment in a related position with this company or other organization(s)
Skills and Abilities: Requires advanced knowledge of the principles and practices within the Rooms Discipline and Hospitality Profession.
Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches.
Ability to make decisions with only general policies and procedures available for guidance.
Supervisory/Management skills to manage associates and for problem solving
Must possess effective communication skills to negotiate, convince, sell and influence professionals and/or hotel guests.
Bilingual in language spoken by staff (other than English) is beneficial.
No. of employees supervised: 2-10 associates
Travel required: To attend corporate training, meetings and other event(s) as deemed necessary
Hours Required: 40-50 hours over a five-day period. Days and times may vary based on need.
Please note this job description is not designed to cover or contain a comprehensive listing
of activities, duties or responsibilities that are required of the employee for this job. Duties,
responsibilities and activities may change at any time, with or without notice.
ENVIRONMENT
Physical Job Requirements
(for essential functions only)
=====================================================
Lifting/Pushing/Pulling/Carrying Must be able to accomplish any task required of associates within assigned departments. Must be able to push loaded supply cart (up to 75#) from room to room, carry tote tray with replacement amenities to assigned floor, arrange drapery and replacement linen, carry dirty linen to laundry shoot, operate vacuum, carry and dispose of garbage.
-
Bending/Kneeling Must be able to accomplish any task required of associates within assigned departments. Must be able to bend and kneel to clean bathroom, vanity and make beds. Dusting requires bending to reach low areas on furniture.
-
Mobility Must be able to accomplish any taRequired.sk required of associates within assigned departments. Movement to reach all areas of responsibility to include: closet shelves, windows, ledges, pipes, under beds, behind furniture, etc.
Stationary Position
-
Continuous Standing Significant time standing and/or walking to accomplish all that is required for position.
-
Climbing Stairs: Up to approx. 40 steps 1 % of 40 hour week__ (time period)
Ladders: Up to approx.__5___feet__15__% of__40 hour wk_ (time period)
-
Work Environment Inside: _99 % of 40 hour week___
(time period)
Outside: __1 % of 40 hour_week____ _ (time period)
ESSENTIAL FUNCTIONS:
1. Manage the Human Resources in the division in order to attract, retain and motivate the employees; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate. (25%)
2. Develop, recommend, implement and manage the division’s annual budget, business/marketing plan, forecasts and objectives to meet/exceed management expectations. (20%)
3. Implement company programs (Interstate/Franchiser) and manage the operations of the division in a manner consistent with Federal/State laws and regulations and Interstate’s policies and procedures to ensure a high level of quality and customer satisfaction.
4. Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality. (5%)
5. Implement emergency organization procedures and training through the management of the Security staff to ensure appropriate protection for hotel guests, staff and company assets. (5%)
Non- Essential Functions:
1. May assume the responsibilities of the General Manager in his/her absence. (5%)
2. Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested. (10%)
Job Specifications (Knowledge/Skills):
Education: A four-year college degree, two-year associate’s degree or equivalent education/experience
Experience: Four to five years of employment in a related position with this company or other organization(s)
Skills and Abilities: Requires advanced knowledge of the principles and practices within the Rooms Discipline and Hospitality Profession.
Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches.
Ability to make decisions with only general policies and procedures available for guidance.
Supervisory/Management skills to manage associates and for problem solving
Must possess effective communication skills to negotiate, convince, sell and influence professionals and/or hotel guests.
Bilingual in language spoken by staff (other than English) is beneficial.
No. of employees supervised: 2-10 associates
Travel required: To attend corporate training, meetings and other event(s) as deemed necessary
Hours Required: 40-50 hours over a five-day period. Days and times may vary based on need.
Please note this job description is not designed to cover or contain a comprehensive listing
of activities, duties or responsibilities that are required of the employee for this job. Duties,
responsibilities and activities may change at any time, with or without notice.
ENVIRONMENT
Physical Job Requirements
(for essential functions only)
=====================================================
Lifting/Pushing/Pulling/Carrying Must be able to accomplish any task required of associates within assigned departments. Must be able to push loaded supply cart (up to 75#) from room to room, carry tote tray with replacement amenities to assigned floor, arrange drapery and replacement linen, carry dirty linen to laundry shoot, operate vacuum, carry and dispose of garbage.
-
Bending/Kneeling Must be able to accomplish any task required of associates within assigned departments. Must be able to bend and kneel to clean bathroom, vanity and make beds. Dusting requires bending to reach low areas on furniture.
-
Mobility Must be able to accomplish any taRequired.sk required of associates within assigned departments. Movement to reach all areas of responsibility to include: closet shelves, windows, ledges, pipes, under beds, behind furniture, etc.
Stationary Position
-
Continuous Standing Significant time standing and/or walking to accomplish all that is required for position.
-
Climbing Stairs: Up to approx. 40 steps 1 % of 40 hour week__ (time period)
Ladders: Up to approx.__5___feet__15__% of__40 hour wk_ (time period)
-
Work Environment Inside: _99 % of 40 hour week___
(time period)
Outside: __1 % of 40 hour_week____ _ (time period)
