What are the responsibilities and job description for the Front Desk Agent position at KWB Hotels, LLC?
The Holiday Inn Express Lenexa is looking for a Guest Service Team Member. The right person has a great smile, out-going personality, and the willingness to provide outstanding guest service, and be a true team player. Most importantly that wants to build their hospitality career with us. If you believe you are our next super star, then we would like to hear from you.
We are looking to fill a 3pm-11pm Evening/Weekend Shifts position.
Job Description:
BASIC PURPOSE: Check-in and check-out guests and respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all SOPs and LSOPs.
ESSENTIAL FUNCTIONS: 1. Handle guest registration and room assignments, accommodating special requests whenever possible.
2. Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.
3. Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner.
4. Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.
5. Cancel room reservations according to procedure.
6. Treat customers in a professional and courteous manner according to procedures.
Non- Essential Functions:
1. Inventory guest room keys according to policy and request re-keying as necessary.
2. Verify registration cards against computer to ensure accuracy of name, type of payment, rate, and market segment.
3. All other duties as assigned by FOM, GM or District Manager
Job Specifications (Knowledge/Skills): Education: High School education or equivalent experience.
Experience: Experience required by position is from three months to one full year of employment in a related position with this Company or other organizations.
Skills and Abilities: Requires a working knowledge of the Front Desk responsibilities and a general knowledge of the hotel. Working knowledge is generally learned on-the-job.
Hours Required: Scheduled days and times may vary based upon Business demands (including holidays and weekends).