What are the responsibilities and job description for the Valet Attendant/ Resident Service Coordinator position at KW Property Management?
Provides superior customer service to the guests of the building upon their arrival and departure. The Valet parks the vehicle in the appropriate space as well as retrieve the vehicle in a timely manner.
This is a dual-role position in which the Valet Attendant will park up to 20 vehicles per day, with valet responsibilities accounting for approximately 25% of the role. The remaining 75% will involve assisting the Resident Services Coordinator during non-peak valet periods.
The schedule for this position is Monday through Friday from 8:00 AM to 4:00 PM.
The ideal candidate must have prior valet experience, be fluent in English, maintain a positive and professional attitude, and demonstrate a willingness to assist residents and team members at all times.
KWPM Culture
As a team member of KW PROPERTY MANAGEMENT & CONSULTING, you are expected to understand and support the mission statement of the company and practice our GREAT values every day. These values include but are not limited to greeting and smiling; showing respect with name recognition and eye contact; accepting the empowerment to exceed everyone's expectations and showing enthusiasm for your position and duties; being accountable for your actions while showing a positive attitude; being trustworthy in your duties and transparent in everything you do. These are our GREAT values and part of your work practices and expectations while working at KW Property Management and Consulting.
Duties and Essential Functions include the following. Other duties may be assigned to meet business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- Provide Resident Service Coordinator-level services, including handling inquiries, assisting residents, and directing all association-related matters to the management office.
- Receive, log, and properly distribute all packages and deliveries in accordance with community procedures, ensuring timely resident notification and accurate record-keeping.
- Greet guests as vehicle approach the entry.
- Maintain the “key” control system and assure that all keys are locked at all times. Maintain count of all keys in your area including cabinet boxes. Valet office must be locked at all times when not present.
- Direct all contractors to parking spaces designated for contractors, service vendors, delivery trucks, etc.
- Maintain order and control the vehicles in the parking lot by:
- Keep front area clean and neat. Pick up litter from parking lot, entrance area (swept as needed) ashtrays kept clean, and front door free of fingerprints and dirt, entry directory and booth glass.
- Keep memos, Log books, records, etc., in order and updated at all times (Recreation room, warning violations, Cabana, etc.)
- Be familiar with “Post Orders” (Gate House procedures) from the Security personnel as you must coordinate with them to relieve them for breaks.
- Follow all “receiving” policies and procedures without any exceptions. Follow all procedures regarding packages/correspondence delivered to the community for residences. All phone calls made to residents should be clear and in a professional manner.
- Direct all inquiries regarding all Association affairs to the management office.
- Report any violations of the Rules and Regulations that are notice at any time.
- Report any and all maintenance items which include, but not limited to, burned out lights, leaks, broken equipment to the Association office daily.
- Receive all telephone calls in a professional manner utilizing proper phone etiquette.
- Maintain the valet office area in a professional and a presentable condition.
- Control the service elevator keys on move ins/outs and deliveries
- Control the valet carts where they are and who are using them. Must be locked at all times.
- Follow all standards policies and procedures with regards to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue / Police services.
- Be familiar with the fire alarm system operations and report all incidents to management.
Position Type/Expected Hours of Work
This position maybe full time or part time. Days and hours of work will be determined at the property. This schedule may change to accommodate the business needs of the property.
Work Environment
This position works outdoors and is exposed to the outside climate, year-round.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee will be required lift objects up to 25 lbs. the employee will be required to operate vehicles with automatic and manual transmission.
Required Education and Experience
- Previous experience as a Valet attendant
- Must have three years of driving experience
- High school diploma or GED; some college preferred
- Employees must possess a valid driver’s license in the State of Florida.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.