Front Desk Agent

The Clubhouse Front Desk Attendant serves as the first point of contact for residents, guests, and vendors at the clubhouse. This role is responsible for ensuring a secure, welcoming, and well-managed environment through exceptional customer service, consistent application of property rules and procedures, and proactive communication. The ideal candidate is friendly, reliable, observant, and eager to grow in a hospitality-driven environment.

Duties And Essential Functions

• Access Control & Security Monitoring:
• Manage and monitor entry to the clubhouse using the property’s access control system.
• Utilize surveillance camera systems to observe clubhouse activity and report any suspicious behavior.
• Verify resident and guest access authorization and enforce entry policies.
• Resident Engagement & Customer Service:
• Greet residents and guests with professionalism and warmth.
• Answer inquiries regarding clubhouse amenities, property rules, policies, hours, and events.
• Assist residents with amenity rental reservations, including setup and scheduling procedures.
• Rule Enforcement & Property Support:
• Learn and maintain a thorough understanding of the property’s rules and regulations.
• Assist with enforcement of clubhouse policies to ensure a respectful and safe environment for all users.
• Address minor issues or policy violations diplomatically and escalate when necessary.
• Administrative Duties:
• Open and document work orders for clubhouse maintenance or resident concerns.
• Write clear and timely incident reports and shift notes as needed.
• Maintain cleanliness and organization of the front desk and common areas.
  

Required Education And Experience

• High school diploma or equivalent required.
• Previous experience in customer service, hospitality, or property management preferred.
• Familiarity with access control and camera systems is a plus (training provided).
• Strong communication, problem-solving, and interpersonal skills.
• Ability to remain calm and professional in high-pressure or emergency situations.
• Basic computer skills and ability to learn proprietary software systems.