What are the responsibilities and job description for the Patient Financial Counselor position at KVC Health Systems?
Financial Counselor – Hybrid Role (On-site Remote)
Work Wellbeing Score: 83 – Top 1% of Employers Nationwide
At KVC, our employees are our greatest asset. Based on hundreds of employee ratings, KVC Health Systems holds an Indeed Work Wellbeing score of 82, placing us among the top 1% of employers nationwide. People here feel supported, connected, and proud of the work they do.
We’re hiring a Financial Counselor who is passionate about helping people access care. You’ll be a trusted guide for patients and families—explaining costs, exploring options, and removing financial barriers so they can focus on healing.
Why You’ll Love This Role
- Real impact: You directly help families receive essential medical and behavioral health services.
- Hybrid schedule: On-site Tuesday–Thursday, remote Monday and Friday after training.
- Career-building skills: Grow in insurance, reimbursement, and financial assistance—high‑demand skills across healthcare.
- Supportive culture: Mission-driven, team‑oriented environment with strong wellbeing and inclusion focus.
What You’ll Do
- Verify insurance, explain benefits and out‑of‑pocket costs in clear, compassionate language
- Provide financial counseling, including estimates, charity/financial assistance applications, and payment plans
- Help patients access alternative funding (Medicaid, Medicare, state programs, etc.)
- Serve as a point of contact for patients, families, insurers, and internal teams to resolve billing questions
What We’re Looking For
- Education: High school diploma or equivalent (associate degree or higher preferred)
- Experience: 2 years in patient financial counseling/financial counseling in a hospital setting.
- Strong communication, attention to detail, and ability to juggle multiple priorities
- Bonus: experience with assistance programs, government payors, EHR/billing platforms, and/or bilingual skills
You’ll be part of a team that lives KVC’s values—helping people first, communicating openly, collaborating closely, and protecting confidentiality and dignity in every interaction.