Cannabis Budtender - Sales and Customer Service

Job Description:

We are proud to be the sole cannabis supplier for many of our customers. A dedicated focus on customer experience compliments our consistent and extensive product selection at some of the most competitive prices in the region. We are excited to add a new member to our driven and passionate team, however due to our unique culture and strong customer relationships, we are seeking a very particular type of candidate.

If your resume represents you as a potentially strong fit to our close-knit team, we will contact you for an interview and behavioral assessment. Thank you for your interest!

What we offer:

• A one of a kind experience
• An open, fun, and engaging workplace
• Paid lunches and breaks
• Employee discount and product samples
• Advancement opportunities
• Company parties/events
• A well-stocked employee snack pantry
• Professional development assistance
• Flexible Schedule

Position requirements:

• 21 years of age at application date and valid ID
• Authorized to work in the U.S.
• Exceptional verbal communication skills; fluent in English
• Ability to occasionally lift up to 40 pounds
• Ability to use a point of sale touch-screen system
• Reliable transportation to and from work
• Integrity and honesty

Strong candidates will have:

• Proven success in a retail or customer service position
• A magnetic personality
• A passion for cannabis
• The desire to be challenged
• An inherent drive to perform highly, no matter the task
• A teamwork approach
• The proven ability to spontaneously problem-solve
• Obsessive attention to detail
• Strong organizational skills
• Credible references

Responsibilities:

Budtender (Consumer Experience Associate) Consumer Experience Associates are the face of the store. As the primary point of contact for customers, you are responsible for facilitating an exceptional customer experience through unparalleled service and outstanding knowledge. While you will be executing essential retail functions, such as cash handling, cleaning, and up-selling, your role is ultimately to ensure first-time customers become regulars who tell their friends and family about the benefits of shopping with us. As the “front-line,” Consumer Experience Associates may develop the deepest understanding of demand and consumer behavior – invaluable information to communicate to management. Perform essential upkeep required at store open and store close to ensure a proficient customer experience and purchase.

• Count and open till.
• Greet customers and check IDs.
• Sign visitors in and out, grant and collect badges.
• Facilitate long-term customer relationships, exhibit a professional and friendly demeanor at all times, answer customer queries.
• Acquire extensive product knowledge and assist customers to identify the perfect product.
• Watch “loose” product that customers are viewing.
• Consumer experience associates may not leave any product unattended or otherwise available to customers until purchase has been made.
• All product must remain in the vault until a customer makes a purchase. Budtenders are responsible for ensuring customers get the correct order.
• Educate customers on current and upcoming promotions.
• Assist customers through product sale and answer questions.
• Active up-selling.
• Use POS system to scan products and complete sale.
• Cash handling; making change.
• Checks ID at moment of sale.
• Cash received is counted in a fanned style (with all bills simultaneously visible) and the total received is verbally stated to the customer.
• Change given is counted in a fanned style and the total change is verbally stated to customer.
• If a discount has been applied, the total savings are verbally stated to the customer.
• All bills $20 are marked using a counterfeit pen.
• All cash handling must be completed prior to giving purchased products to the customer.
• Increase customer engagement with the KushMart loyalty program.
• Maintain tidiness; organize and clean sales floor and employee-only areas.
• Answer the store phone.
• Check and respond to digital platforms (When I Work, Slack) during each shift.
• Work as a team with coworkers.

Prioritize New York State - OCM compliance at all times.

Pay: $17.00 - $19.00 per hour

Benefits:

• Employee discount
• Flexible schedule

People with a criminal record are encouraged to apply

Application Question(s):

• Have you ever worked in a Dispensary before?

Experience:

• Sales: 2 years (Preferred)

Shift availability:

• Night Shift (Preferred)
• Day Shift (Preferred)

Work Location: In person

Salary : $17 - $19