Sales Service Coordinator - Plastic (1748)

The Sales Service Representative is the central point of contact for delivering exceptional service and support to both internal and external customers within the Business Area Plastics. . This position is responsible for customer satisfaction, supporting sales revenue goals, and ensuring strong product support, all of which contribute to meeting market share targets.

• Ensure customer satisfaction through clear communication, timely order fulfillment, and proactive problem-solving.
• Build and maintain positive relationships with customers.
• Respond promptly and accurately to customer inquiries regarding product availability.
• Initiate, process, and update sales orders according to customer specifications.
• Verify purchase order accuracy and obtain necessary information for order completion.
• Monitor job order progress and relay information to internal and external stakeholders.
• Maintain accurate records of invoices, purchase orders, and other relevant documents.
• Lead internal communication with manufacturing, planning, accounting, product, and sales management teams.
• Advocate for teamwork in a fast-paced environment.
• Collaborate with the sales team to promote new products to existing and potential customers.
• Identify and recommend improvements to systems and processes for enhanced efficiency.
• The position may involve occasional travel (up to 10%)
• Other duties as required.

Skills and Abilities

• Communication: Excellent written and verbal communication with a focus on collaboration.
• Problem-Solving: Strong analytical and problem-solving skills with a proactive approach.
• Work Environment: Ability to thrive in a fast-paced environment and remain calm under pressure.
• Organization: Exceptional organizational skills to manage multiple tasks effectively.
• Math Skills: Solid math skills for interpreting production specifications.
• Technical Skills: Proficiency in MS Office and experience with order entry software.
• Continuous improvement: Maintain a process optimization mindset.
   

• An Associate's degree in a related field or 2-3 years of relevant work experience. A combination of education and experience may be considered.
• Proficiency in MS Window’s applications
• Experience in SAP and Order Entry software is a plus
• Strong math skills