What are the responsibilities and job description for the IT Support Specialist (Field-Based) - Fox Valley, WI position at Kunes Auto?
Join One of the Best Dealerships to Work For – 31x Award Winner
Kunes Auto & RV Group is a fast-growing, award-winning automotive and RV dealership group with 40 locations across Wisconsin, Illinois, and Iowa. We’re hiring an IT Support Specialist to support our Fox Valley-area dealerships (Green Bay, Appleton, Neenah).
This is a field-based IT role with travel to region-wide locations several times per week and reimbursed mileage for personal vehicle use, very occasional overnight travel (a few times per year at most), and the ability to be home most nights.
If you’re hands-on, self-directed, and enjoy solving real-world IT problems across multiple locations—this is a strong next step in your career.
What You’ll Do
- Provide onsite and remote IT support across multiple dealership locations (35–75 mile radius)
- Troubleshoot hardware, software, network, and connectivity issues (wired & wireless)
- Manage and resolve Help Desk tickets with speed and professionalism
- Install, configure, and maintain workstations, printers, and IT infrastructure
- Support network devices, firewalls, antivirus, and security systems
- Perform system upgrades, patching, and software deployments
- Maintain IT inventory and assist with new hire setups and equipment rollouts
- Partner with internal IT team and leadership on escalations and projects
- Occasional project travel (limited, a few times per year)
What You’ll Need
- 3 years of IT Support / Help Desk / Desktop Support experience
- Experience supporting multiple locations or field-based environments preferred
- Strong troubleshooting across hardware, networking, and software systems
- Ability to work independently and manage a regional territory
- Excellent communication and customer service skills
- Associate degree in IT or equivalent hands-on experience
- Valid driver’s license and comfort traveling locally
Compensation & Benefits
- Competitive pay based on experience
- Company vehicle or mileage reimbursement
- 401(k) with company match
- Health, dental, and vision insurance
- Paid time off holidays
- Employee Assistance Program (EAP)
- Vehicle and service discounts
- Daily Pay option (access earnings early)
- Clear path for career growth and internal promotion
Why Kunes
Kunes Auto & RV Group is a family-owned organization built on values—faith, integrity, and doing right by people. We’ve been recognized 31 times by Automotive News as a Best Dealership to Work For and continue to grow across the Midwest.
Apply Today
If you’re looking for a hands-on IT role with autonomy, variety, and growth, apply now to join our Fox Valley team.