What are the responsibilities and job description for the Spa Concierge position at Kukio Golf and Beach Club?
**Job Summary:**
We are seeking a friendly and customer-focused Spa Concierge to join our team. The Spa Concierge will be responsible for greeting clients, scheduling appointments, answering phone calls, and providing outstanding customer service to ensure a pleasant spa experience for all guests.
**Qualifications:**
- High school diploma or equivalent.
- Proven experience in a customer service role.
- Excellent communication and interpersonal skills.
- Strong organizational abilities and attention to detail.
- Ability to work in a fast-paced environment.
- Knowledge of spa treatments and products is a plus.
**Responsibilities:**
- Greet clients in a friendly and professional manner.
- Schedule spa appointments and coordinate service providers' schedules.
- Answer phone calls and respond to inquiries about services and availability.
- Maintain a clean and organized reception area.
- Assist clients with inquiries, requests, and concerns.
- Upsell spa services and products to clients.
- Process payments and handle cash transactions accurately.
- Collaborate with the spa team to ensure smooth operations.
- Follow spa policies and procedures to maintain a high standard of service.
- Provide information about spa services, packages, and promotions to clients.