Apartment Manager-Gastonia, NC On Site

SUMMARY: Effectively managing and coordinating people, activities and available resources in order to maximize the successful operation of the property.

 LOCATION OF POSITION: GASTONIA, NC 

REQUIREMENT: MUST BE LOCAL, NO RELOCATION APPLICANTS; MUST HAVE EXPERIENCE IN APARTMENT LEASING

DUTIES AND RESPONSIBILITIES:

• Initiates and manages all core business processes, including leasing, resident relations, marketing, maintenance, budgeting, accounts receivable, accounts payable, vendor relations, selection and recruitment, and team development.
• Ensures office is opened on schedule and that office and model apartments are maintained in a clean condition. 
• Performs light housekeeping as necessary.
• Physically walks and inspects property on a daily basis, check on vacant apartments. 
• Completes move-in/move-out inspections with residents. 
• Ensures that market surveys are conducted on a regular basis and that competition is shopped regularly. 
• Utilizes the market information to make strategic decisions for the success of the property.
• Welcomes and shows prospective residents the property utilizing leasing techniques and expectations. 
• Demonstrates leasing techniques to the leasing office team and communicates expectations.
• Answers incoming phone calls professionally and handle accordingly, whether the caller is a prospective resident, a resident, an internal team member, or a vendor.
• Conducts on-site safety meetings to discuss relevant policies and procedures and other relevant safety topics, in conjunction with the Maintenance Supervisor. 
• Ensures daily safety logs are maintained.
• Communicates policy and procedure changes with community team members.
• Identifies existing and potential barriers to the successful accomplishment of property objectives and utilizing performance data, observation, and budgetary and other financial information and create solutions to those problems.
• Creates a clear realistic vision for the property and effectively communicate expectations and a direction to the community team members.
• Keeps abreast of industry, market, and seasonal trends to plan strategies to meet operational goals.
• Holds regular community team meetings to communicate goals, progress toward goals and expectations and identifies actions to achieve objectives.
• Monitors individual team member performance and provides timely and constructive feedback.
• Leads by example for community team members in the areas of resident communication, leasing, and telephone techniques.
• Takes a hands-on approach to any necessary duties to ensure the job is completed.
• Strives to meet resident needs and create win/win situations.
• Follows through on resident problems to satisfactory resolution and communicate problems to any necessary party to facilitate resolution.
• Identifies, interviews, and hires appropriate team members for the community team members.
• Identifies strengths of team members and plan assignments accordingly to maximize team performance.
• Supervises, trains, and leads community team members in order to achieve the operational goals of the company and the property.
• Maintains an awareness of training resources available and encourage the development of team members.
• Sets and upholds high standards of honesty for self and team members.
• Maintains relationships with residents, associates and vendors on a professional level at all times.
• Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES:

• Directly supervises employees.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. 

QUALIFICATIONS:

• Associate's degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

• Ability to clearly and effectively communicate both verbally and in writing.
• Have a positive attitude and keep a solution-based and customer-focused mindset at all times.
• Take pride in quality of work and attention to detail.
• Professional in-person and phone presence and etiquette.
• Ability to make informed decisions easily and decisively.
• Capacity to work with little to no supervision using effective time management and organizational skills.
• Complete tasks and projects within deadlines.
• Partner with team to resolve issues and highlight opportunities.
• Capable of building and maintaining effective and respectful working relationships with fellow employees, suppliers, and vendors.