What are the responsibilities and job description for the Global Air Logistics Operational Key Account Manager position at Kuehne+Nagel?
It's more than a job
With a sales career at Kuehne Nagel, you'll drive long-term business success by mastering sales strategies, nurturing customer relationships and identifying new opportunities. But you will also bring relief and peace of mind to pet owners around the world. Because when you do your job, your colleagues around the world are able to build reliable veterinary supply chains that ensure pets get the care they need. At Kuehne Nagel, our work is about more than we imagine.
We are looking for a customer‑focused Global Operational Key Account Manager (OKAM) to manage the operational relationship with strategic global customers. In this role, you will ensure an outstanding customer experience by overseeing end‑to‑end operational delivery across Air and Sea Logistics, acting as the central operational contact and coordinating closely with internal teams.
As a Global OKAM, you will also take a leading role within the account team, ensuring strong collaboration across Network OKAMs, OKAS, and operational stakeholders to support customer retention and growth.
How you create impact
What's in it for you
Kuehne Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.
Kuehne Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
Artificial Intelligence (AI) tools may be used to assist in specific processes [e.g. screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
Kuehne Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne Nagel.
With a sales career at Kuehne Nagel, you'll drive long-term business success by mastering sales strategies, nurturing customer relationships and identifying new opportunities. But you will also bring relief and peace of mind to pet owners around the world. Because when you do your job, your colleagues around the world are able to build reliable veterinary supply chains that ensure pets get the care they need. At Kuehne Nagel, our work is about more than we imagine.
We are looking for a customer‑focused Global Operational Key Account Manager (OKAM) to manage the operational relationship with strategic global customers. In this role, you will ensure an outstanding customer experience by overseeing end‑to‑end operational delivery across Air and Sea Logistics, acting as the central operational contact and coordinating closely with internal teams.
As a Global OKAM, you will also take a leading role within the account team, ensuring strong collaboration across Network OKAMs, OKAS, and operational stakeholders to support customer retention and growth.
How you create impact
- Build and maintain strong, long‑term relationships with assigned key accounts through regular engagement and feedback
- Act as the main operational point of contact for strategic customers, beyond day‑to‑day operations
- Represent customer operational needs internally and ensure alignment across Air and Sea Logistics
- Clarify, coordinate, and formalize operational requirements in collaboration with relevant internal teams
- Manage operational escalations, including structurally complex issues and claims-related topics
- Drive customer satisfaction, loyalty, and continuous improvement through tailored operational solutions
- Identify cost optimization and efficiency opportunities in collaboration with customers and internal stakeholders
- Support the implementation of new business and operational changes by leveraging account knowledge and operational expertise
- Lead and coordinate the Operational Key Account Team assigned to the account, ensuring effective governance, reporting, and collaboration
- Proactively work with sales, operations, and customers to address performance issues and implement corrective actions
- Perform customer‑specific operational analysis and support compliance with regulatory requirements
- Strong experience in freight forwarding and logistics operations, within Air Logistics and/or Sea Logistics
- Proven experience managing operational relationships with complex, multinational customers
- Solid understanding of import/export processes, security requirements, and forwarding systems
- Experience working across multiple business units and countries in a matrix environment
- Strong customer relationship management, communication, and stakeholder coordination skills
- Analytical mindset with the ability to translate data into operational improvements
- Project‑oriented approach with experience supporting operational or account‑related initiatives
What's in it for you
Kuehne Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.
Kuehne Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
Artificial Intelligence (AI) tools may be used to assist in specific processes [e.g. screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
Kuehne Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne Nagel.