What are the responsibilities and job description for the Member Service Representative position at KUE Federal Credit Union?
- Greet and welcome members and visitors to the credit union in a professional manner. Represent the credit union to members in a courteous and professional manner and provide prompt, efficient, and accurate service in the processing of transactions.
- Provide in‐person and by‐telephone general and specific service‐related information concerning credit union services or policies.
- May respond to email or other electronic requests submitted by members, again providing professional, prompt, efficient, and accurate service and information.
- Respond to members’ requests, problems, and complaints, and/or direct them to the appropriate person for specific information and assistance.
- Initiate or verify member wires.
- Open new accounts and service existing accounts. Set up new account files and provide members with all necessary information for membership.
- Handle requests from members for transfers of shares to loan payments, share withdrawals, check requests, CD transactions, line of credit advances, and any other requests received from members.
- Promote credit union products and services based on member’s needs.
- Process member mail transactions.
- Mail receipts and checks to members as indicated by policy and procedure.
- Research accounts for deposit, withdrawal, and loan‐payment discrepancies.
- Assist members with the proper completion of payroll deduction and direct deposit cards.
- Other miscellaneous teller duties.
- Serves as backup for others in the office.
Experience handling cash would be beneficial.
Office hours: Monday - Friday 8:15 a.m. - 4:45 p.m.
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) 7% Match
- Credit union membership
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid sick time
- Paid time off
- Profit sharing
- Vision insurance
Physical Setting:
- Office
Education:
- High school or equivalent (Preferred)
Experience:
- Cash handling: 1 year (Preferred)
- Banking: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Work Location: In person
Salary : $18 - $22