Service Delivery Manager

Service Delivery Manager

Onsite/Hybrid: Phoenix Arizona

Company Background

Kudelski Security is a leading cyber security solutions company, providing a combination of consulting, technology, managed services, and innovation to enterprise and public sector clients around the world with a relentless commitment to developing & delivering innovative solutions to our clients.

Kudelski Security has built a set of cyber capabilities within Europe and the United States and has been successful in developing a strong cyber presence in both regions. We intend to continue to grow our business globally, largely through expansion of our Managed Detection and Response (MDR) offerings. Our MDR solutions leverage a combination of market-leading cybersecurity technologies that are integrated with our own proprietary systems.

Position Summary

The Delivery Manager (DM) is a trusted business advisor to clients, working with both senior leadership and operational stakeholders to drive outcomes across strategy, design, deployment, and operations.

The DM orchestrates the full portfolio of Kudelski Security services delivered to clients, managing both reactive and proactive service engagements and ensuring seamless coordination across all service lines.

The DM oversees service delivery end-to-end, ensuring high-quality execution, acting as an escalation point, and collaborating with internal teams to ensure client success throughout the lifecycle of Kudelski Security services.

Your Responsibilities will be to:

• Act as the single owner of all services delivered by Kudelski Security to a defined portfolio of clients
• Understand client objectives and anticipate evolving needs
• Orchestrate regular client engagements, manage escalations, and ensure timely resolution across all service streams
• Deliver advanced reporting any KPIs to track performance, communicate value, and support client decision-making
• Act as the voice of the client internally, providing structured feedback to operations, leadership, architects, DevOps, and account teams
• Monitor SLAs, service quality metrics, and client satisfaction
• Partner with the account team to drive account growth, service improvements, and conduct executive-level Service Reviews
• Ensure effective coordination across all Kudelski Security service lines to deliver a consistent and integrated client experience

Your Key Qualities and Skills

• 5 years of experience in Cyber Security Delivery Management
• Excellent customer facing skillset including negotiation, conflict management, and listening skills
• Knowledge of security vendors’ solutions such as endpoint detection and response, SIEMs, and in OT security is a strong asset
• Excellent presentation and communication skills, including leading of face-to-face or phone meetings
• Strong understanding of cybersecurity domains and service delivery frameworks
• Ability to navigate complex service environments across multiple offerings
• Positive mindset and adaptability, fostering strong client relationships
• Experience working with Security Operations environments
• Autonomous, team-oriented, and highly motivated
• Customer-centric mindset with a focus on delivering measurable outcomes
• Comfortable leveraging emerging technologies, including Artificial Intelligence, to enhance service delivery, client value, and operational efficiency
• Solution-oriented approach, leveraging analytical and creative thinking to address client needs in collaboration with the Operation teams

Education:

• B.S. in Computer Science or equivalent degree
• CompTIA Security , CISM or CISSP certifications are a plus

Why you’ll love it here

If you are seeking a culture that supports growth, fosters success, and moves the industry forward, then Kudelski is where you need to be! Our rich and successful history with our clients is based on innovation and trust, serving clients of varying sizes and industries, including commercial, government and education.

With Kudelski, you can expect

• Immersion in an incredible culture and the vibe of a fast moving and growing organization full of opportunity.
• Opportunity to work with innovative, talented peers.
• Creative problem-solving and the ability to tackle unique, complex projects.
• Competitive compensation with a benefits package that protects you and your loved ones and allows you to pursue career growth with tuition reimbursement.
• Generous time off for rest, relaxation, and hobbies.
• Colleagues from across the globe are interested in helping clients protect their companies so they can focus on fulfilling their mission.

Kudelski Security is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, status as an individual with a disability, veteran status, or any other basis protected by federal, state, or local law. EEO M / F / D / V