What are the responsibilities and job description for the IT Support Technician (Desktop Support) position at KTek Resourcing?
Job Title: IT Field Support Technician
Location: Battle Creek, MI
Duration –6 Months
Only W2 with US citizens & Greencard holder
Job Description:
We are looking for an experienced IT Field Support Technician with strong hands-on expertise in end-user support, hardware troubleshooting, and IMACD activities.
🔹 Key Requirements:
- Minimum 3 years of IT Support / Desktop Support experience
- Hands-on experience with desktops, laptops, printers, mobile devices, and video conferencing equipment
- Strong knowledge of Windows OS, MS Office/O365, Active Directory, GPO, and SCCM
- Experience with ServiceNow ticketing and Windows imaging/reimaging
- Expertise in IMACD (Install, Move, Add, Change & Dispose) activities and IT asset inventory
- Excellent troubleshooting, communication, and customer service skills
- Ability to travel to nearby sites and provide after-hours on-call support, including weekends and holidays, when required
- Must be available to work 100% onsite (no remote work)
Certifications: CompTIA A preferred; Microsoft, ITIL, and CCNA certifications are a plus.