What are the responsibilities and job description for the Intune Engineer position at KTek Resourcing?
Key Skills:
- Need experience in supporting SCCM / Intune (WinOS, MacOS, ChromeOS) and VDI platforms (Citrix, AWS, Azure Virtual Desktop).
Responsibilities:
- Perform complex technical engineering tasks remotely or at customer site to meet business and contractual requirements
- Lead design and implementation of enterprise endpoint management solutions for Windows and macOS platforms
- Manage and deliver OS deployment solutions using Microsoft Endpoint Configuration Manager (OSD, task sequences, imaging, packaging)
- Implement and support modern provisioning using Microsoft Intune (Autopilot, co-management, and compliance policies)
- Manage macOS device lifecycle using JAMF Pro
- Coordinate small technical teams and ensure delivery of work packages aligned with company processes
- Design and maintain Co-Management and Cloud Management Gateway (CMG) architectures
- Develop and maintain operational documentation, deployment standards, and best practices
- Ensure compliance with internal and customer procedures through reporting and analysis of completed work
- Provide technical leadership and guidance to junior engineers and support teams
- Follow escalation procedures for internal operations, vendors, and customers
- Perform root cause analysis (RCA) and produce detailed technical reports after incident resolution
- Support application deployment, packaging, and configuration management across enterprise endpoints
- Perform additional duties and special projects as required.
Experience & Requirements
- 8 years of experience in enterprise endpoint engineering and large-scale environment support
Strong hands-on experience with:
- Microsoft Endpoint Configuration Manager (OSD, imaging, packaging, task sequences)
- Microsoft Intune (Autopilot, MDM, co-management)
- JAMF Pro (macOS management)
- Experience with WSUS, MDT, and patch management processes
- Strong understanding of operating system concepts, including Microsoft Active Directory, security, and OS internals
- Experience with SCCM Co-Management and Cloud Management Gateway (CMG)
- Strong knowledge of SQL and ability to write and troubleshoot queries for reporting and SCCM backend
- Experience with Microsoft cloud technologies such as Microsoft Azure and Microsoft 365
- Experience in mobile device management (MDM) and mobile application management (MAM)
- Strong scripting skills in PowerShell (preferred; Python also acceptable)
- Experience performing root cause analysis (RCA), incident troubleshooting, and detailed reporting
- Excellent debugging, analytical, and problem-solving skills
- Strong communication and stakeholder management skills
- Good understanding of the ITIL framework and service management processes.