What are the responsibilities and job description for the Courtesy Clerk, Part-Time position at KTA Super Stores?
*This position is currently eligible for a "temporary" New Hire Signing Bonus of $750, payable in three increments throughout the first 520 hours worked.
The primary responsibility of a Courtesy Clerk is to ensure customer satisfaction by promptly and accurately bagging the customer’s purchased items quickly, efficiently, and intact. A Courtesy Clerk also increases customer loyalty by assisting all customers with courteous, pleasant, and patient service.
ESSENTIAL DUTIES
You MUST perform the following duties regularly and up to company standards:
- Promptly and efficiently greet, thank, offer assistance, and meet the needs of all customers.
- Bag items quickly and efficiently without forgetting or damaging any items, by following proper bagging procedures.
- Transport and load groceries into vehicle of customers needing such assistance.
- Replace, retrieve or price check items for Cashiers and customers.
NON-ESSENTIAL JOB DUTIES
In order to provide the best possible service to our customers, the following duties are also required on an as-needed basis, during slow periods, or upon instruction by a supervisor, manager or designated person-in-charge.
- Assist customers with unloading items from shopping cart onto the check stand belt.
- Retrieve shopping carts from the parking and sidewalk areas and maintain cart availability to customers, as needed. Remove all trash from carts.
- Return unwanted or damaged items to proper location.
- Refill and maintain bags and supplies at the checkstand, as needed.
- Restock ice, dog food and rice as needed.
- Perform and record regular floor sweeps as assigned.
- Respond to “mess calls” as needed.
- Clean break room and restrooms as needed or assigned.
- Empty and dispose of trash from check stands daily.
- Study and be able to explain specials, ads and promotions to customers.
- Assist other departments with job duties when necessary.
- Perform other duties as required or assigned.