Direct Client: Senior Business Analyst @ Austin, TX – HYBRID – Only Locals

Business Analyst

Austin, TX – REMOTE

6 Months Contract Extension

Please do not submit profiles of candidates who are not local to Texas (TX).

Candidates with prior experience working for State Government clients are preferred.

Position is currently remote; however, it may change in the future if contractor is required to report to the office for certain days of the week.

Please do not submit candidates who are currently out of state and are planning to move to Texas. Candidates must already reside in Texas.

Level Description

8 or more years of experience, relies on experience and judgment to plan and accomplish goals, independently performs a variety of complicated tasks, a wide degree of creativity and latitude is expected. Min 5 years of experience, served as a liaison between the Business community and Customer IT Teams (i.e., Architecture, Project Delivery, Application Sustain, etc.). Strong experience as a Data Analyst in analyzing raw data, and as a Business Analyst in requirements gathering, understanding technology, and any project management experience with PMP are a huge plus.

Job Description

Reviews, analyzes, and evaluates business systems and user needs. Formulates systems to parallel overall business strategies. Experienced with business process reengineering and identifying new applications of technology to business problems to make business more effective. Familiar with industry standard business process mapping, and reengineering. Prepares solution options, risk identification, and financial analyses such as cost/benefit, ROI, buy/build, etc. Writes detailed description of user needs, program functions, and steps required to develop or modify computer programs.

Additional job details and special considerations

The Community Services (CS) division of the Texas Health and Human Services Commission (HHSC) is looking for a highly motivated individual to be an integral part of transforming the Texas No Wrong Door system towards a modernized and efficient system of referrals. The Texas No Wrong Door system is a network of “front doors” that coordinate access to long-term services and supports (LTSS) offered by state and local organizations through a person-centered approach.

This position reports directly to the Director of the Office of Aging Services Coordination. The individual performs highly complex (senior-level) business analysis work involving: creating and executing a plan for secret shoppers to interact with the NWD system to identify strengths and gaps in receiving an appropriate referral for LTSS; working closely with business stakeholders to elicit, document, and analyze business requirements and user needs for an interoperable system of referrals between “doors”; reviewing and assessing existing business processes to identify trends, issues, and opportunities for improvement; and assessing potential solutions and making recommendations to improve the quality of IT solutions to meet business needs. Additionally, the position performs a liaison function connecting program areas, internal and external stakeholders, subject matter experts, and the IT department to identify stakeholder and end user business requirements and to coordinate the automation of new or improved existing IT systems to improve business operations. 

The successful candidate will have strong analytical and problem-solving skills and excellent communication and interpersonal abilities. Additionally, experience with government regulations and processes is preferred.

II.  CANDIDATE SKILLS AND QUALIFICATIONS