What are the responsibilities and job description for the Direct Client: IT Help Desk Support @ Dauphin County, PA – Hybrid position at KSN Technologies, Inc.?
IT Help Desk Support
Dauphin County, PA – Hybrid
One Year Contract
Looking for the candidates who can work without any visa sponsorship.
- Hybrid work arrangement with a minimum of 2 days per week onsite/in-office
The PA PUC is seeking an experienced IT Contractor with a minimum of 2 years’ experience performing technical work in information technology security and support fields. This is a cross-team position to fulfill duties within our security and help desk teams.
You will be required to provide general technology support,respond to and implement support tickets, assist documenting and managing incidents and vulnerabilities, perform network monitoring and reporting, and ensure compliance with regulatory guidelines and policies. The ideal candidate should be capable of working collaboratively between teams while also demonstrating the ability to work independently with minimal supervision.
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Skill |
Required Exp |
Candidate Exp |
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Experience in information security related support |
2 |
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Experience in helpdesk related support |
2 |
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Experience with Microsoft server and workstation operating systems |
Required |
|
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Experience with Microsoft O365 products |
Required |
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Experience with incident reporting and support ticketing systems |
Required |
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Experience with network and computer security testing tools |
Required |
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Experience reading and interpreting security logs and reports |
Required |
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Experience working with Tenable and Splunk |
Required |
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Associate’s degree or current certifications within information technology |
Required |
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