What are the responsibilities and job description for the Deputy Program Manager - VA Caregiver position at KSA Integration?
Description
KSA Integration is a Service-Disabled Veteran-Owned Small Business (SDVOSB) that provides business and management solutions through three core capabilities: (1) data analytics, (2) comprehensive veterans support, and (3) business process improvement. We are a rapidly growing government contractor that has built a reputation on focused customer service, on-time performance, and continuous improvement. To demonstrate this, KSA was awarded the 2019 - 2023 Inc. Best Workplaces, a prestigious list of businesses recognized for value placed on company culture, standout worker benefits, and the prioritization of employee well-being. KSA also received a spot on both the 2020, 2021, 2022, and 2023 Best for Vets List by Military Times in addition to winning the 2021, 2022, and 2023 Department of Labor “Hire Vets” Platinum Medallion Award.
This Position is Contingent upon Award
Position Overview: We are seeking a highly motivated and experienced Deputy Program Manager to join our team. The ideal candidate will have a strong background in providing Legal and or Financial services, coupled with call center and customer service center experience, with a focus on ensuring compliance with established business rules and achieving key performance metrics. The Deputy Program Manager will be responsible for assisting in overseeing the delivery of Financial and Legal services to disabled veterans and their caregivers. They will oversee Customer Service Representatives (CSRs), Supervisors, and Paralegals and Financial paraprofessionals, ensuring that they are meeting performance goals and providing excellent customer service.?
Benefits
Location: Hybrid – Stafford, VA Office
Anticipated Start Date: March 2026
Position Responsibilities
KSA Integration is a Service-Disabled Veteran-Owned Small Business (SDVOSB) that provides business and management solutions through three core capabilities: (1) data analytics, (2) comprehensive veterans support, and (3) business process improvement. We are a rapidly growing government contractor that has built a reputation on focused customer service, on-time performance, and continuous improvement. To demonstrate this, KSA was awarded the 2019 - 2023 Inc. Best Workplaces, a prestigious list of businesses recognized for value placed on company culture, standout worker benefits, and the prioritization of employee well-being. KSA also received a spot on both the 2020, 2021, 2022, and 2023 Best for Vets List by Military Times in addition to winning the 2021, 2022, and 2023 Department of Labor “Hire Vets” Platinum Medallion Award.
This Position is Contingent upon Award
Position Overview: We are seeking a highly motivated and experienced Deputy Program Manager to join our team. The ideal candidate will have a strong background in providing Legal and or Financial services, coupled with call center and customer service center experience, with a focus on ensuring compliance with established business rules and achieving key performance metrics. The Deputy Program Manager will be responsible for assisting in overseeing the delivery of Financial and Legal services to disabled veterans and their caregivers. They will oversee Customer Service Representatives (CSRs), Supervisors, and Paralegals and Financial paraprofessionals, ensuring that they are meeting performance goals and providing excellent customer service.?
Benefits
- Medical, Dental, Vision (82% of employee’s premium paid by company, 25% towards dependents)
- HSA / FSA Medical Plans
- PTO
- Flexible Work Environment and Encourage Work/Life Balance
- 401K with Company Match
- Observes all federal holidays
- Professional Development/Tuition Reimbursement Program
- Annual Career Development Process
Location: Hybrid – Stafford, VA Office
Anticipated Start Date: March 2026
Position Responsibilities
- Assist Program Manager with governance, planning, and execution of contract deliverables.
- Oversee operational workflows and ensure SLA compliance.
- Coordinate staffing, scheduling, and resource allocation.
- Support risk management, incident response, and stakeholder communication.
- Prepare reports and assist with data analysis for monthly and quarterly reviews.
- Bachelor’s degree in business, legal, or related field (Master’s preferred).
- 10 years of experience in program or operations management.
- Experience with call center operations and compliance-driven environments.
- Ability to pass Tier-1 background investigation.
- Experience supporting Department of Veterans Affairs programs.
- Familiarity with HIPAA, Section 508 compliance, and government contracting.
- Strong leadership and communication skills.
- Experience with 24/7/365 operations.