What are the responsibilities and job description for the CSR VA Caregiver - Legal and Financial position at KSA Integration?
Description
KSA Integration is a Service-Disabled Veteran-Owned Small Business (SDVOSB) that provides business and management solutions through three core capabilities: (1) data analytics, (2) comprehensive veterans support, and (3) business process improvement. We are a rapidly growing government contractor that has built a reputation on focused customer service, on-time performance, and continuous improvement. To demonstrate this, KSA was awarded the 2019 - 2023 Inc. Best Workplaces, a prestigious list of businesses recognized for value placed on company culture, standout worker benefits, and the prioritization of employee well-being. KSA also received a spot on both the 2020, 2021, 2022, and 2023 Best for Vets List by Military Times in addition to winning the 2021, 2022, and 2023 Department of Labor “Hire Vets” Platinum Medallion Award.
This Position is Contingent upon Award
Position Overview: The Customer Service Representatives (CSRs) will provide frontline support to caregivers and veterans, handling inquiries, scheduling appointments, and ensuring exceptional customer service.
Benefits
Location: Hybrid – Stafford, VA Office
Anticipated Start Date: March 2026
Position Responsibilities
KSA Integration is a Service-Disabled Veteran-Owned Small Business (SDVOSB) that provides business and management solutions through three core capabilities: (1) data analytics, (2) comprehensive veterans support, and (3) business process improvement. We are a rapidly growing government contractor that has built a reputation on focused customer service, on-time performance, and continuous improvement. To demonstrate this, KSA was awarded the 2019 - 2023 Inc. Best Workplaces, a prestigious list of businesses recognized for value placed on company culture, standout worker benefits, and the prioritization of employee well-being. KSA also received a spot on both the 2020, 2021, 2022, and 2023 Best for Vets List by Military Times in addition to winning the 2021, 2022, and 2023 Department of Labor “Hire Vets” Platinum Medallion Award.
This Position is Contingent upon Award
Position Overview: The Customer Service Representatives (CSRs) will provide frontline support to caregivers and veterans, handling inquiries, scheduling appointments, and ensuring exceptional customer service.
Benefits
- Medical, Dental, Vision (82% of employee’s premium paid by company, 25% towards dependents)
- HSA / FSA Medical Plans
- PTO
- Flexible Work Environment and Encourage Work/Life Balance
- 401K with Company Match
- Observes all federal holidays
- Professional Development/Tuition Reimbursement Program
- Annual Career Development Process
Location: Hybrid – Stafford, VA Office
Anticipated Start Date: March 2026
Position Responsibilities
- Answer inbound calls and emails promptly and professionally.
- Verify eligibility using VA systems and schedule appointments.
- Provide general guidance and escalate complex issues as needed.
- Maintain accurate records and adhere to privacy/security protocols.
- High school diploma or equivalent; associate degree preferred.
- 2 years of customer service or call center experience.
- Strong communication and problem-solving skills.
- Ability to pass Tier-1 background investigation.
- Experience working with veterans or in healthcare settings.
- Familiarity with HIPAA and data privacy standards.
- Multilingual skills are a plus.