Intake Specialist

The Kryder Law Group is hiring a confident, compassionate, and results-driven Personal Injury Intake Specialist to serve as the first meaningful point of contact for potential clients.

You will speak with people who have recently been injured, learn what happened, identify important facts, explain the next steps, overcome reasonable hesitation, and help qualified prospective clients retain the firm.

The right person enjoys talking to new people, knows how to guide a conversation, follows up persistently, and is comfortable being measured against clear performance goals.

Personal-injury experience is valuable, but we will also consider accomplished sales professionals who can learn the legal qualification process.

What You Will Do

• Respond promptly to new leads by telephone, text, and email.
• Conduct detailed intake interviews with potential personal-injury clients.
• Build trust quickly with people who may be injured, overwhelmed, or uncertain about hiring an attorney.
• Gather accurate information about the incident, injuries, medical treatment, insurance coverage, and other parties involved.
• Recognize potentially valuable or time-sensitive cases and escalate them appropriately.
• Explain the firm’s intake and retention process in clear, professional language.
• Present engagement documents and guide qualified clients through electronic signing.
• Address questions and reasonable objections without pressuring or misleading prospective clients.
• Follow up consistently with undecided and initially unreachable leads.
• Maintain complete, accurate, and timely records in the firm’s intake system.
• Coordinate with attorneys and leadership when additional case evaluation is required.
• Meet established expectations for response time, follow-up completion, data accuracy, conversion, and client experience.
• Participate in call reviews, coaching, training, and ongoing performance improvement.

What Success Looks Like

Your performance will be evaluated using objective measures, including:

• Speed to first contact
• Percentage of leads successfully reached
• Intake completeness and accuracy
• Follow-up completion
• Retainers sent
• Retainers signed
• Conversion rate for qualified leads
• Call quality and professionalism
• Compliance with intake procedures
• Attendance, reliability, and responsiveness

Required Qualifications

At least two years of successful experience in any of the following:

• Personal-injury intake
• Consultative sales
• Inside sales
• Admissions or enrollment
• Insurance sales or claims
• Another telephone-based role requiring persuasion and relationship building
• Demonstrated ability to lead conversations and ask direct, thoughtful follow-up questions.
• Strong telephone presence and professional verbal communication.
• Comfortable discussing sensitive topics involving injuries, medical treatment, death, insurance, and financial hardship.
• Strong listening, documentation, and judgment skills.
• Ability to communicate with empathy while maintaining control of the conversation.
• Persistent and organized approach to follow-up.
• Ability to work with performance goals, recorded calls, scorecards, and coaching.
• Strong computer skills and the ability to learn multiple software systems.
• Professional fluency in written and spoken English.
• High school diploma or equivalent.
• Ability to maintain strict confidentiality.

Preferred Qualifications

• Previous intake experience with a plaintiff personal-injury law firm.
• Familiarity with automobile accidents, premises liability, workers’ compensation, medical malpractice, wrongful death, or other injury claims.
• Experience using Lead Docket, Filevine, Smokeball, Litify, or another legal intake or case-management platform.
• Experience using electronic-signature and business telephone systems.
• Professional fluency in Spanish.
• A documented history of meeting or exceeding sales or conversion goals.

The Person We Are Looking For

You may be a strong fit if you:

• Genuinely enjoy speaking with people.
• Can make strangers feel comfortable quickly.
• Are warm and compassionate without becoming passive.
• Know how to ask difficult questions respectfully.
• Are comfortable asking a qualified prospect to move forward.
• Follow up consistently without needing repeated reminders.
• Accept feedback without becoming defensive.
• Remain composed during emotional or challenging conversations.
• Pay close attention to details.
• Take ownership of results instead of blaming lead quality, systems, or other team members.
• Want your performance to be measured fairly and objectively.

Compensation and Benefits

• Base salary, depending on directly relevant experience.
• Monthly performance-bonus opportunity based on conversion, call quality, documentation, and follow-up compliance.
• Paid time off and paid sick leave.
• Paid holidays.
• Health-insurance benefits for eligible employees.
• Retirement-plan eligibility in accordance with the firm’s plan terms.
• Training, call coaching, and opportunities for professional growth.

Schedule

• Full-time position.
• Standard schedule is 8:30-5PM / Monday through Friday.

The Kryder Law Group, LLC is an equal-opportunity employer. Employment decisions are made without regard to any status protected by applicable federal, state, or local law.

Job Type: Full-time

Pay: $40,000.00 per year

Application Question(s):

• What is your desired salary?
• Do you speak Spanish?
• This role is measured by response time, follow-up activity, conversion rate, and signed clients. How comfortable are you working under measurable performance goals?
• How many years of personal-injury intake , sales experience, or other related role do you have? Specify the role.

Ability to Commute:

• Chicago, IL 60602 (Required)

Work Location: In person

Salary : $40,000