Community Support Worker

PURPOSE

Comprehensive Community Support Services (CCSS) is a client-centered model that promotes rehabilitation, recovery, and resiliency. It is rooted in the belief that with support, individuals can address the barriers that interfere with the development of skills necessary for independent functioning in the community. The Community Support Worker (CSW) provides direct care services using various interventions and resources to empower clients to meet their goals. Operating in both the office and community, the CSW holds a caseload, works on an interdisciplinary team and is involved in crisis planning.

KEY RESPONSIBILITIES

• Provide direct services in clinic and community settings to support clients with addressing functional deficits related to independent living, learning, working, socialization, and/or recreation 
• Adheres to and implements Krossroads’ program models and court-monitored programming.
• Maintain spreadsheets and documentation needed for contracts and reporting requirements. 
• Build a collaborative relationship with upper management and development program tracking tools, measure program efficacy, maintain outreach resources list and active referral list.
• Attend all clinical supervision, team meetings and employ directives from the leadership team.
• Must be able to navigate electronic health record system - Advanced MD, have excellent digital literacy, organization, and planning skills.
• Collaborate with the administrative team.
• Ensure that CCSS services are at least 70% community-based
• Engage with clients in the community to include using personal vehicle at times to transport clients.
• The first 60 days of employment, build up and maintain a caseload 20 billable hours weekly that may include screening, assessments, developing care coordination plans, outreach and advocacy.
• After 60 days of employment, caseload built to at least 28 billable hours
• Support clients and co-workers in following Krossroads’ policies and procedures for managing crisis as needed 
• Conduct urine drug screens (UDS)
• Follow agency and State reporting protocols to include but not limited to critical incident reporting, internal incident reporting, mandated reporting of child abuse/neglect, and engaging safety protocols. 
• Assist clients in accessing resources and coordinates wrap-around services in the community. 
• CPSWs may lead educational/skills groups for clients in areas such as basic skills, mental health and addiction  
• Assist clients to formulate and achieve goals.
• Complete and update documentation including: CCSS treatment plan, crisis plan and functional assessment within required timeframes and according to Krossroads’ policies and procedures. 
• Document progress notes daily completing all required areas in a timely manner.  
• Works within an interdisciplinary team and engages in team meetings.  
• CPSWs may lead educational/skills groups for clients in areas such as basic skills, mental health and addiction.
• Maintains healthy boundaries with the client, and others that may be involved in their lives.

WORKING CONDITIONS

• Community and office settings,
• Computer use for extended periods of time

FBI CRIMINAL BACKGROUND CHECK

• Yes – This role required direct interaction with clients

FBI Criminal Background check is required. Employment or contract is contingent upon eligibility see disqualifying convictions at 8.370.5.11, New Mexico Administrative Code – Caregiver Criminal History Screening Requirements, Disqualifying Convictions.

VALID DRIVER'S LICENSE REQUIRED

• A certified copy of your driver’s license is required for this position for a fee. Please visit NM MVD. Upon receipt, email your driver license record to HumanResources@Krossroadsnm.org.

PROFESSIONAL CONDUCT

We are committed to maintaining a respectful and inclusive workplace. All employees are expected to adhere to the highest standards of professionalism, which include:

• Confidentiality: Always protect sensitive information and respect privacy.
• Integrity: Uphold honesty and ethical behavior in all interactions.
• Respect: Treat colleagues, clients, and stakeholders with dignity and respect, valuing diverse perspectives and backgrounds.
• Commitment to Ethical Decision: Prioritize ethics in navigating complex situations, ensuring decisions are both beneficial and morally sound.
• Respect for Diversity: Acknowledge and value diverse perspectives, fostering an innovative and collaborative workplace culture.
• Maintaining Standards under Pressure: Exhibit the ability to perform well in stressful situations and challenging environments.
• Collaboration: Foster a spirit of teamwork and cooperation, promoting open communication and constructive feedback.
• Accountability: Take responsibility for your actions, meet deadlines, and follow through on commitments.

We believe that a positive work environment is essential for success and encourage all team members to contribute to a culture of professionalism.

EXEMPTION STATUS

• This position is non-exempt (hourly position).

DEPARTMENT

• Clinical Services

REPORTS TO

• Clinical and Legal Programs Director or Clinical Supervisor

QUALIFICATIONS

• Must be 18 years of age or older
• Have a CCSS certification or acquire this certification within 90 days or hire.
• Have reliable transportation and car insurance
• Proficiency in Microsoft Word, e-mail, telemedicine, and electronic health record (EHR).
• Preferred associate degree from an accredited university, and/or preferred experience in providing direct care to the client population.
• CPSWs encouraged to apply

WORK REMOTELY

• No

SCHEDULE

• Monday - Friday 8:00am-5:00pm

WORK LOCATION

• Santa Fe

Job Type: Full-time

Pay: $17.00 - $27.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Do you have a valid driver's license for the state of New Mexico?
• Does your driver's license have any restrictions?

Work Location: In person

Salary : $17 - $27